Using a call center for your business means having access to a qualified pool of receptionists who understand your business and whom you only pay for time they spend answering your phone. Using a service like this can have an overall positive impact on your company including improving relationships with your customers.
Call centers that are staffed by live operators around the clock,
rather than automated or computerized systems. Because callers are more likely to talk to a person rather than a voicemail, companies using an answering service stand a greater chance of their customers leaving a message. Your reputation is improved when you utilize this sort of service because you are striving to meet the needs of your customers. You simply look good when someone answers your phone every time, no matter what. The people calling in are bound to be satisfied by this arrangement.
For people who are out of the office a lot, a call center can help you stay in touch by updating you on whose calls you missed and what the calls were regarding. Also, a call center can help you make and keep appointments when you are unreachable. You may get a number of calls after business hours, but you can have our operators differentiate between calls where you should be sent a message and more urgent or emergency calls that meet the criteria for direct dispatch to you or one of your staff. This makes sure you aren't woken up in the middle of the night unless you really need to be.
Forwarding Your Calls to a Call Center is Cost Effective
Consider the cost of hiring someone to work in your office or place of business in order to answer incoming calls. Not only are you responsible for paying an hourly wage or salary and related benefits, but you must make room for the person and invest more money in furniture and supplies. With a call center, you pay a fraction of this cost while continuing to have professional staff on-call whenever you need them. Furthermore, call centers are equipped to handle a wide variety of calls from order taking to appointment scheduling to 24 hour dispatch.
You might be giving up business by letting phone calls ring and ring until they go to voicemail, where most callers will then hang up. Although it is better to be able to answer your calls right away, there are always times when you simply cannot. In these cases, its best to enlist the help of a call center that can answer for you and your staff at all times. Messages taken can be forwarded to you in a variety of ways, such as by text message, fax, and email. We can also assist support centers and informational hotlines by picking up calls that roll over to use when all the lines in your office are busy. By simply sending us a list of frequently asked questions, we can train or operators how to respond.
A Call Center is Your Best Option for Entering Customer Data
A variety of companies, especially those in service industries, make use of marketing campaigns that cause their phone numbers to get a lot of callers. Call centers are large enough to handle even the highest of call volumes, while continuing to provide personalized attention and service. The operators can input any information you require from the customer, such as order number, financial information, the best time to call them back, address, and more. This is a perfect way to qualify sales leads and more effectively respond to customer inquiries. Information can be collected and sent to you by email, entered into your company's website, faxed to your office, and more.
Ecommerce companies obviously receive most of their orders through their websites, however many have found that a portion of their customers would prefer to order by phone at least some of the time. Adding a toll-free ordering number to your website makes you look more professional as well. When a caller orders through this line, we can use your existing ecommerce site or log in to a special area for that purpose. Either way, this is a cost effective way of providing yet another ordering option for your customers. Commercial or Industrial companies like this service because operators can also be trained to offer more information about specialty products.
