How right do you need to be in your decision making process in order to succeed in business?
As a business owner, you are a leader whether you like it or not. Whether you like it or not you have to guide your group in order to expand your organization. And whether you like it or not, there are some difficult situations that you have to confront and handle -- hopefully in a way that inspires confidence in you from your staff.
I commonly say that in order to be successful you only need to be right 51% of the time. You really don’t have to be much more right than that to make it. Fortunately or unfortunately the more correct you are in your actions, decisions, policies, directions and programs the more agreement you get from your group.
Some people, one would say, are natural born leaders. I believe a natural born leader is one who is right more than 51% of the time, but even more importantly is willing to be wrong 49% of the time. He or she is willing to make the difficult decisions organizationally in planning, administration and justice within the group. The group then respects him or her for making the call and is more likely to support the leader in future decisions.
If a business owner has guided his organization to high levels of prosperity over a period of time, when that business owner presents a new plan or goal to the staff they are likely to support it because that leader has demonstrated a majority of correct decisions and actions in the past.
Conversely, if a business owner has not guided his organization to desired levels of success in the past, when that business owner presents a new plan or goal to the staff they are likely to disagree with or not comply with the plan because the leader has demonstrated a majority of incorrect decisions and actions in the past.
Business owners I have met commonly know what they should do but most of the time they lack the courage to make the decision and act. I see this so often — an owner knows exactly what he needs to do to expand his organization or handle a particular staff member, but chooses to do something else; something easier to face, something easier to confront. This choice, in essence, makes him do the wrong thing. A real leader is one who does the right thing for the group even if it doesn’t win a popularity contest.
If you formulate a positive plan, if you get agreement on it from your staff, if you are not weak about your orders and if you follow through and get compliance, you will expand.
We find in a less courageous leader an inability to issue an order and probably more importantly the lack of the ability to get compliance to that order. These are two vital abilities that any leader must possess. The ability to make the call and the ability to make sure it gets done.
If you were able to face things in your organization without flinching or avoiding, if you were able to make the tough decisions and knew you were at least 51% correct in those decisions, if you were able to get others to get the work done and enforce compliance to your orders, you would find you would become significantly more successful and you would sleep better at night.
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