While no one ever hopes for a crisis, they are a part of life that must be dealt with. Businesses must be prepared for various kinds of crises. Business owners and managers must realize that a business affects not only consumers, but also employees, staff, and those of affiliated business partners as well. Because a business can have a dramatic affect on large numbers of people it is crucial that a business continue to function as efficiently as possible during a crisis. There are people that depend upon that business and the revenues that the business generates.
Preparedness Makes the Ability to Continue Business
If a business experiences a crisis of any kind, one of the first decisions that will need to be made will be whether or not the business is going to continue to operate during the crisis. Because emotions run extremely high during a crisis and people do not think as clearly, basing this decision on a clearly stated policy effectively helps remove the stress. These criteria should be one of the first things addressed in a crisis management policy.
After the Decision to Continue
Once the decision has been made to continue business operations, you must have a policy in place that will instruct those in authority what adjustments should be made to ensure that operation will be as close to normal as possible. Several items must be addressed:
* Will hours of operation be able to remain unchanged?
* Will additional staff be necessary?
* Will overtime be approved?
* Should security be enhanced or changed in any manner?
* If there are changes made that will affect employees, suppliers, or customers, this must be communicated effectively.
* Will staff positions need to be altered?
* How long will changed remain in effect?
Once these decisions have been made, the information must be communicated to all members of management and to the employees. Communication is essential to keep all involved cooperating with the ultimate goal. Your policies should clearly include communications channels to everyone from upper management to general laborers. If the decision to continue business operations is made, management must expect some adjustments to be necessary. While the crisis management policy is crucial, any time modifications are made productivity will suffer to some extent. However, a good crisis management program will allow operation to proceed much more smoothly.
As changes occur to personnel and adjustments are made to operations, expect some glitches along the way. Changes do not always happen seamlessly. However preparedness will encourage a smoother transition. Patience during the transition will be necessary.
While it may seem that continuing business during a crisis is very stressful, careful consideration will allow you to realize that terminating all business operations will also create stress for business owners, management and employees. Income stops and customers will be unable to obtain the necessary product or service in a shut down. This creates stress immediately and in the long run as operation resumes.
Why Are We Having More and More Crises?
It seems as if nearly every time you watch the news there are numerous reports of various crises all around the community and the globe. The fact of the matter is that you can not go a day without a report of a catastrophe. Things seem to be more and more negative all the time. Why?
The Role of Technology in Managing Crises
When a crisis happens, whether on a local or a global scale, people find out in a hurry. It is phenomenal how fast you can find out about an event that took place on the other side of the world. Often within minutes or even less people are alerted and directed about impending weather, natural disasters, fires, chemical spills, dangerous gunmen, or other crisis. In that situation, few stop to realize the technology behind these communications.
The Importance Of Solid Communications Channels During An Emergency
Emergencies occur as a fact of life. There is not necessarily any kind of control over whether the situation occurs, but there is a choice in how crisis management is handled. For an unexpected situation to be handled in a timely and appropriate manner there must be solid channels of communication.
