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Today’s retail environment rewards retailers that provide seamless customer service throughout multiple channels.  Bridging the gap between an in-store and online experience is a crucial element ...
At this moment in time, Blogs, Podcasting, and RSS are not going to fundamentally change any aspect of your online business, but rather, offer your company new ways to speak to your customer segments....
eCommerce can be VERY complex.  To offer a world class customer experience, retailers must incorporate technologies and functionality that exceeds rising customer expectations.
This brief takes an updated view of the Canadian e-commerce landscape and provides insight for online retailers to help craft future Canadian customer strategies.
It’s no secret that a positive experience delivered to a customer determines whether that customer will come back.  Retailers must enhance the user experience prior to pressing the “buy” button b...
Being optimistic is a wonderful thing, but being overly optimistic -- in the face of unrealistic odds -- can sabotage a project's success. Over-optimism abounds when people view every project as a "mu...
If you've got roofs, then it's a matter of time.  Read Bruce's pragmatic advice for finding the source of roof leaks quickly and efficiently!
You've heard it said before.. "Perception is Reality." But it that really true? The short answer is "Absolutely!" - Particularly as it refers to your business' products, services, reputation, quality ...
Think that the more you do, the better you'll do? If so, think again...
Learn the basics of starting your own pet sitting business with no up-front money required.
Failure to pay close attention to both state and federal employment law can land you in more trouble than you bargained for. Are you aware of all the various employment laws that you are required to a...
Business VOIP offers advantages over regular telephone service that allow business more freedom and savings than ever before.  Today’s technology driven society predicts that if you do not have b...
Make a commitment to your marketing and you’ll find your business will grow as a result. Author Wendy Maynard describes marketing strategies to keep your sales pipeline full. This will lead to the abi...
Do you like to create graphs for your business? It sounds easy enough, but many businesses get stuck using chart and graph creating software that just doesn’t get the job done. Even if it does allow t...
Organizations of all shapes and sizes can find plenty of value in charting software. In almost every type of business model there is a built in need for data visualization tools. Finding the right cha...

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