Quality Comes First With Six Sigma

With the job market at an all-time low and companies looking for quality employees, nothing less than the best is expected or tolerated at any company. That is why those places of business are increasing their expectations of employees, both new and current, and are expecting nothing but the best. Their customers are looking to find the best companies to work with as more and more are folding and the competition for the dollar is increasing every day. It is a competitive world in the business age and your employees need to be at the top of their game at all times.

Alienating a hard won customer is the last thing that corporations want to do since there are so many businesses out there ready and willing to snatch them away. Pleasing the customer is the goal of all businesses regardless of the industry. Training and implementing the 6 Sigma culture into the business system almost guarantees a quick turnaround on bad business practices as well as an improvement in the bottom line. 6 sigma is a discipline created to keep total company focus on the development and delivery of a near perfect product or service.

Six Sigma is a program that can guarantee quality customer service while targeting the things that work and do not work, step-by-step. Six Sigma standards do not allow for more than 3.4 defects per 1,000 chances. That might not be equal to the perfect game, but the results have shown that Six Sigma works almost 100 percent of the time. It teaches the importance of catching a small problem before it becomes a big problem.

6 sigma training invigorates the workers with a desire to create perfection in process and product. This is done basically by figuring out what works with the process as well as what doesn't. This will necessitate going over the core process again and again, repeating methodology until the root cause is revealed. Only then can the core process be corrected. The keys to working 6 sigma include; critical to quality - the qualities most important to the customer in the product or process. defect - a problem in the product or process. process capability - can your process result in products or services of high quality? variation - differences within the same product or service. stable operation - ensuring consistency in your product or service.

If you follow the concepts that have been proven to be successful with Six Sigma, you will find that the process works and you will have better quality customer services and that your employees will learn to be more able to find the problems before they reach the customers rather than after.