Some Top Tips On Improving Your Phone Skills

It's certainly the era of high technology, with people now starting to buy and sell things completely online. With the way things are now, it's important to keep up with the times and learn how to make good use of technology when you are marketing your product. Among these technologies, phones are the most basic but also the most effective ways off communicating with your customers and closing a deal. So it's important for some people who are into sales to brush up their skills when talking on the phone in order to really succeed in marketing their products. The way you handle your phone is as important as a face-to-face meeting. So take the time to go over some of these basics and surely this list will help you polish the needed skills to ensure fluid communication with your customers

First in the list is ensuring you open up the conversation with a warm greeting. Saying "Hello", or "Good Morning" or "Good day" is an essential part to let the person you are on the phone with is welcome into the conversation. Don't make them feel as if they are an interruption. If you are too busy, then let someone else or your voice mail pick up the phone. That is a whole lot better than a greeting that sounds like, "Hi0, what do you want!"

In relation to the previous point. You should also make sure to have a strong closing. At the minimum, be sure to say goodbye before hanging up the phone. How many times have you expected someone to say goodbye or have a nice day, etc. only to hear a click? It certainly is not a good habit and you should avoid to do that to your customer at all cost.

Next part is when you have already greeted someone, make sure you follow it up with enthusiasm. Try to convey some type of enthusiasm. You need to show that you care about the person you are talking to, and you should do this til the end of the conversation. Yes, consistency is a must. You don't need to act overly excited about your phone conversation. Just have a positive attitude. It is contagious and will work wonders for you especially if the one you are talking to is a potential customer.

You can also show that your enthusiasm by simply making sure you smile during the conversation. Even though you are on the phone and they can't really see you actually smiling, the other person can still tell or sense a smile from you. Some telephone experts even recommend a method to make you remember to smile during a phone conversation by putting a mirror on your desk. For people who are on the phone all day, a mirror may not be a bad idea.

The next thing you can do is make sure you are using the right tone of voice as it creates a certain atmosphere on the phone. This way, you can even control upto a certain degree how the person on the other side will react with what you are saying to them. You need to ask yourself these: Is your phone conversation strictly business? Is it lighter or personal? Your tone and voice inflections will create an impression and help the person on the other end to better understand be more accommodating to what you are telling them.

In connection with the point above, you should make sure you don't get angry while talking on the phone even if the customer is. Surely, it is not always easy to keep calm especially if the customer is angry about something you have no control over. But if you stop and think about it, they are not mad at you personally but at something that has happened to them while using the product/services that you or your company is providing them. If a customer is complaining and angry, let them vent. You can ask them questions to show that you care. Angry customers are ones that feel they were aggravated. Make sure that you don't add to their aggravation. You might ask them to repeat the problem just to make sure you understand. Be a good listener.

There's quite a few more basics not covered in this article but these are surely some of the top tips you can have to really improve your phone skills.