Start At The Bottom When Building A Business

That's great, but the coaches never take the field. It's the players that make all the difference, and often the lowest players on the depth chart are the ones who make the biggest difference. In other words, for a business to be a success, it is more important to build from the bottom up, rather than the top down.

That is where the Six Sigma program comes in handy to any business whether it is big or small. Six Sigma can almost guarantee profitability for any company by making sure that every customer is treated the right way and leaves their experience with the business with a good taste and the willingness to express their happiness to other customers. Most businesses, especially smaller ones, get their best business through word of mouth and it is vital that they have a pleasant experience.

Six Sigma has taken over the customer service business with its lessons in making sure that the customer is treated the way they want to be treated. Most customers with an issue will never get the chance to speak to a CEO of a company. They will be dealing with customer service reps who are the voice of the organization. Six Sigma is a great way to make sure the customer get the best treatment possible.

You need to make sure that finding the right employees is the first priority and the Six Sigma program is key to making sure you can accomplish that goal. The customer service agent needs to know that they are representing the company and not themselves, and it is easy to weed out the potential people who will be serving your company by using the Six Sigma plans.

It is not right to disparage lazy management when it comes to lax customer service, but it is important that people who are in charge know what their customer service reps need in order to bring out the best in their workers. They are the voice of the organization and need the respect that comes with what can be a very tough job.

No matter what management process you select just be sure to keep in mind the fact that building a business is a team effort and when building a team you want to make sure that you have employees who excel at their position at every level of the company. And ideally you would have only employees that excel and exceed your expectations throughout your entire company.