Nick DAlleva

The Benefits Of Using an Answering Service

Answering services truly benefit businesses. They can save you money, help you create an amazing first impression, and ensure you never miss an important call or lose a customer to voicemail.

In choosing a method of phone answering, the consumer has a lot of options. Weighing the benefits of using a live telephone answering service versus voicemail, automation or IVR, is something that businesses do every day. While the benefits may seem black and white, they really must be examined rather closely.

Voicemail has become an option that many offices have implemented. Voicemail is readily available, inexpensive and provides flexibility. While many companies have gone the route of automated answering, others still stick to the old fashioned live answer. The answering service industry has seen its market share dwindle as many businesses have switched to using voicemail.

Yet, the answering service is not the only industry that has been hurt by voicemail. Business as a whole has been devastated by the use of automated answering methods. While these companies have found a way to save money, they have also discovered that voicemail is a way to destroy their business.

Why Voicemail Does Not Work
Businesses use voicemail as a way to turn telephone calls into messages. When the business owner gets the message, they can turn the phone call into an opportunity. Unfortunately, seven out of ten callers who reach a voicemail do not leave a message. That is a drop off rate of seventy percent. Very few businesses can afford to survive losing seventy percent of their business

Saving a Few Dollars But Losing Thousands
Using voicemail is penny wise and pound foolish. While using voicemail can save the average company about a hundred dollars a month, it also costs the average company thousands upon thousands of dollars in lost business. A live operator will capture messages, where voicemail fails. More messages mean more business. For this reason businesses have found that voicemail, quite simply, does not work.

Immeasurable Benefits For Your Business
Answering service benefits are plentiful. Though there are many to list, following are a few of the major benefits:

Saves Money: Businesses are finding new and creative ways to save money. One place where a business can cut cost is cutting staff. With a telephone answering service, business do not have to hire additional staff. The service is like having a team of employees working around the clock. Your key employees are freed up to spend more time to focus on important matters.
Create an Incredible First Impression: Customers will often judge your company by the very first phone call. Using an outsource call center presents an innovative caller interface where all calls are greeted with a smile.
Never Miss an Important Call: Day or night; businesses take comfort in the knowledge that you can get messages in seconds and services know the benefits of getting the message right the first time. Messages are taking accurately and in a manner that represents your business in the best way possible.
Your Messages Are Money: Turn phone calls into messages and turn messages into money.
Using an answering service benefits both small and large businesses alike. If you are looking to help your customer retention and strengthen your customer service, contact a service today.

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