The Three Magic Questions to Avoid Hiring the Wrong IT Consultant

Copyright (c) 2008 Don R. Crawley

I often hear horror stories from business people in all types and sizes of organizations about I.T. consultants. It's not necessary to dwell on the bad experiences, but there's no doubt that the I.T. consulting field has more than its share of incompetent or just downright shady characters. In this article, I'm going to share the three magic questions you can use to ensure you don't hire the wrong I.T. consultant. Here they are:

Number one: Are you certified (not to be confused with "certifiable")?

Insist on certification: Microsoft offers several levels of certification including the new Microsoft Certified Technology Specialist (MCTS) and Microsoft Certified IT Professional (MCITP) credentials, the former MCSE (Microsoft Certified Systems Engineer), and the Microsoft Small Business Specialist. The MCSE was Microsoft's premiere certification requiring a very broad base of knowledge on systems and networks. The MCSE required the candidate to pass as many as seven tests. The newer credentials are even more rigorous and they allow an individual greater ability to specialize. The Small Business Specialist is a narrower certification focusing in a specific area. The Small Business Specialist certification requires the candidate to pass two tests. All certifications require extensive training. A Microsoft Small Business Specialist will be more attuned to the needs of small businesses (obviously), but may not have the breadth and depth of training of an MSTS, and MCITP, or an MCSE. When you ask about certification, make certain that the individual holds current certifications (such as Windows Server 2003). You should ask for a copy of their transcript. Also request certificates of completion of formal training. The people who don't have certifications do have lots of reasons why it's not necessary. There are other certifications in addition to Microsoft such as those from Cisco or CompTIA (Computer Technology Industry Association) that can help you determine an individual's level of competence. There are also, in fact, competent individuals who do not carry professional certifications, but as a business professional you don't have the time or resources to sort them out. Insist on current certifications.

Number two: What is your experience?

Insist on experience: We've all heard the stories about the genius computer kids. While the stories may be true, your business requires someone who is not just a smart computer person, but someone who also understands your business and who has extensive "real-world" experience. Insist on someone who is a legitimate business (ask to see their business license) with several years of experience (I'd say a minimum of five years.)

Number three: May I call your references?

Insist on references: Get at least three references. Your computer network is your business's digital nervous system. Talk to at least three companies or sole proprietor's who have had successful experiences with the prospective company or individual.

Be prepared to budget enough to get and keep quality consultants. Remember, you'll pay for good consultants whether you hire them initially or not.