Which organizations should use Toll free numbers?

What is a toll-free number?

A toll-free number enables callers to connect with a business organization which charges zero from the caller. In other words, the business incurs the costs for all the calls landing on these numbers.
 It is generally identified by a dialing prefix number (800, 866, 855, 1–800, etc.) which is particular to a geographical area code.
 There is a public perception that the businesses that have toll-free numbers are well-established, so having one for your business gives out the impression that your business is successful and operates on a national level. A toll-free number for a business can boost the sales opportunities of the organization.
 
 Who can subscribe for toll-free service?

Toll-free telephone numbers are particularly common as customer care number and might be utilized by any organization no matter the scale, such as:

• Enterprises/organizations with a bigger customer base
 • Retail and repair industry
 • Hospitality business
 • Businesses that want to be available for patrons all the time
 • Organizations providing after-sales support
 
 Here are 5 reasons small businesses need a toll free number too :

1. Improve customer satisfaction

With a toll-free number, you’ll improve your customer service and satisfaction just by being available to require their call. A toll-free number makes it easier for your customers to achieve you and acquire their questions answered. Customers can call the business organization at any day and at any time and it won’t cost them a thing. The better you create it for your customers to achieve you, the more likely they’re to stay a customer.

2. Easy to recollect

Another advantage of having a toll-free number is, it is easy to remember the number for your business. Toll-Free Number is that it’s much easier to recollect than the normal telephone number. Its lots much easier for people to recollect 1–800-Flowers than it has to recollect 1–800–356–9377. People are more likely to call you, it can generate more sales, and it is a very powerful marketing tool for your business.

3. Credibility

Toll-free numbers aren’t only for big corporations; they’re great for companies of all sizes, especially those just starting a business. The toll-free number gives a business unique credibility and enhances the company’s image. You may be figuring out of your basement and nobody would know.

4. Portability

With a toll-free number, location doesn’t matter. Relocating your business? Your customers won’t even know! You’ll still be reached by your toll-free number irrespective of where you’re located, just by forwarding your calls to your telephone or the other phone for that matter! And the best part is after you buy a toll-free number it’s yours. Whether or not you modify providers, you’ll take your number with you.

5. Marketing Tool

The toll-free number helps in increasing the incoming call volume of the organization, sales, and Return On Investment. So we can say that the toll-free number also acts as a marketing tool for the organization.

Toll Free number is where the guest or Customer of your association pays zero charges for the call. Rather than guest or client the call charges are unshaven by the business association. Getting a Toll Free number for your association contains a package of focal points for your clients. Following are the more focal points you can get from a Toll Free number

Following are the more important focal points you can get from a Toll Free number

1.Better brand recognition

2. Upbeat Customers

3. Employee Proficiency

4. Customer Review

5. Increase Customer Base through Feedback

6. Brand Recall

7. Zero Missed Calls

Author : Sayantan Das, Digital Marketing Executive, Microtalk Communications Pvt, Ltd.