Five Secrets to "Thinking on Your Feet"
Many times we are put into situations where we are asked a question and need to give an answer on the spot, or "think on your feet." It could be a sales or customer service situation, your manager a...
Many times we are put into situations where we are asked a question and need to give an answer on the spot, or "think on your feet." It could be a sales or customer service situation, your manager asking you for a progress report, a request for your ideas on a new community project, or a job interview.
During these times we can feel the pressure. Our heart begins to race, we start to sweat, we feel our knees knocking, or we want to hide under a rock. This is because sometimes the answer we give could mean that big sale, the customer being satisfied, a promotion or raise, or that dream job.
The following are five secrets to help you master your "thinking on your feet" skills:
Apply these techniques so that you can become a master at "thinking on your feet" and give great answers. You can practice these skills by joining Toastmasters. In their meetings they have an exercise called "table topics," in which you can practice this skill in a supportive environment
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ABOUT THE AUTHOR
Ed Sykes is a professional speaker, author, and success coach in the areas of leadership, motivation, stress management, customer service, and team building. You can e-mail him at mailto:email@example.com, or call him at (757) 427-7032. Goto his web site, http://www.thesykesgrp.com, and signup for the newsletter, OnPoint, and receive either free ebook, "Empowerment and Stress Secrets for the Busy Professional," or "Secrets of Outstanding Customer Service."