It is imperative that you choose the right phone system if you want your business to effectively combat competition, increase customer base and obtain...
It is imperative that you choose the right phone system if you want your business to effectively combat competition,
increase customer base and obtain client satisfaction. There have been tremendous advancements in the telecom sector in recent times and there are is a plethora of options available today, including PBX systems, VoIP, Virtual PBX networks, mobile phones etc.
There are quite a few factors you need to consider when deciding on the most appropriate phone system for your business. In fact, you can consider offering mobile lines for your employees, individual extensions with voicemail for some select employee, and call routing to employees stationed in remote locations.
Just because you're running your business out of a spare bedroom does not mean you can run a business without any telephony solution. An appropriate business phone system can let you schedule auto-attendant features in case you're away, forward your calls to your mobile phone, and route incoming fax transmissions.
Phone communication is crucial in the success of any business because through it, customers and clients will be able to contact you and know of your business and the products/services you are marketing.
Phones serve as the first line of communication for customers who are trying to establish business relationships with you. It is your responsibility to make sure that the communication between your employees and customers is readily available and no customer feels annoyed due to lack of telephone response.
Several business phone packages are available with valuable features like multiple extensions, remote voicemail pickup, route-to-fax capability, conferencing and call forwarding. The following features are available with most small-business packages:
1.Multiple Extensions
2.Remote Voicemail Pickup
3.Route-to-fax Capability
4.Call Forwarding
Yet another important features that may be of great help to your business is auto-attendant this is where your employees are freed the bother of answering the phone every time it rings. You can program to route incoming calls to the right employees.
You can opt for call hunt feature - if any of your employees does not answer the phone, the call will automatically be forwarded to another person instead of going straightaway to voicemail. Here are the types of phone services you may choose for your business to improve employee productivity and to earn customer appreciation.
1.VoIP (Voice over Internet Protocol) - for small-office environments that need just a few phone lines and basic voicemail boxes - provided you have enough computer network bandwidth.
2.PBX (Private Branch Exchange) - these include onsite switching equipment to route calls between employees and to outside lines. Standard PBX systems are generally ideal for medium and large businesses.
3.Virtual PBX - these services layer an auto-attendant PBX system on top of your existing mobile, land, and VoIP phone lines. This lets you take advantage of all the lines you currently have.
When selecting the right phone system for your business, you must consider the employees to whom you want to provide telephone access. Have provision for expandability to meet your future business growth.
Businesses must decide on the employees working in remote locations and/or abroad and choose appropriate telephone technology. Choose business phone systems not only for the technological advancement and rich features but also for its easy usability, scalability and durability.
