Why Hosted PBX is the Future of Business Communication

There are other ways, such as email and personal text, to reach out to the customers, but nothing can beat the impact of interreacting personally over a phone call. Choosing a phone system dedicated to the business may need careful consideration. Selecting a phone system wisely ensures that this investment pays off for years in the future!  

Many organisations utilise traditional PBX (Private branch exchange) to deal with employee communication and customer service. But a traditional PBX is a costly investment compared to cloud-based telephony. Moreover, a business owner has to pay an additional cost for its software Maintenace and updates.   

On the other hand, a Hosted PBX solution is a business phone system accessible over a cloud-based IP network. Since the system is based on cloud computing, it is entirely based over the internet, which significantly cut down the hardware and software expenses.  

Introduction of Hosted PBX  

With the immense rise of internet technology, IP-based PBX systems' popularity has reached another level. Hosted PBX is one of the popular voice communication solutions for businesses today as it provides the user with a suite of features that traditional PBXs can't compete with.  

If any business considers getting hosted PBX System, then here is the detailed guide that will provide everything they need to know before getting started.  

Supports Remote Working: When the covid-19 pandemic begins, many Australian enterprises enabled their staff to work remotely. A Hosted PBX allows staff to access their business documents from their smartphone even if they are away from their office. The phone calls can be forwarded to their integrated device without installing any additional software.   

Low-Maintenance: Unlike traditional telephony, there is no on-site infrastructure to implement in a cloud-hosted PBX system. Once the system is set up within the organisation, the service provider will manage the maintenance and software updates. Thus, this system eliminates the cost of dedicated employees to manage the on-site business telephone system.  

Unparallel Flexibility: Hosted PBX provides unparalleled flexibility; businesses can change call settings in an instant and can switch them on or off at any time with a click of the mouse. With the PBX solution, the user no longer has to wait for the provider or incur costs to implement the call settings.  

Easy-to-use System: The hosted system is a way to save money and time on managing a company's telephone system. With an IP PBX, businesses don't need an IT staff or hardware, as it entirely depends upon the provider's system. Other than reducing hardware maintenance, it also lesser downtime.  

Conclusion: Hosted PBX phone system has many benefits for SMEs and large businesses. It's easy to use, affordable, maintenance is taken care of by the provider; usage is also simplified so that entrepreneurs can focus on running their business rather than how it operates behind the scenes.  

Empower ICT is a leading provider of business communication services, including phone systems and VoIP solutions. We pride ourselves on providing cost-effective and scalable communications for small to medium sized businesses in Australia. If you're looking for more information about how our PBX system can help your company grow, contact us today!