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Cisco CCNA / CCNP Certification Exam Tutorial: Configuring PPP Callback

Configuring and testing PPP Callback is an important part of passing the Cisco CCNA and CCNP exams - but it's also important in production networks.  Learn the "hows" and "whys" of PPP Callback from Chris Bryant, CCIE #12933.

You may run into situations where a router in a remote location needs to dial in to a central router, but the toll charges are much higher if the remote router makes the call.  This scenario is perfect for PPP Callback, where the callback client places a call to a callback server, authentication takes place, and the server then hangs up on the client!  This ensures that the client isn't charged for the call.  The server then calls the client back.

In the following example, R2 has been configured as the client and R1 is the callback server.  Let's look at both configurations and the unique commands PPP Callback requires.


username R1 password CCIE

interface BRI0

ip address

encapsulation ppp

dialer map ip name R1 broadcast 5557777

dialer-group 1

isdn switch-type basic-ni

ppp callback request

ppp authentication chap

Most of that configuration will look familiar to you, but the ppp callback request command might not.  This command enables the BRI interface to request the callback.

Simple enough, right?  The PPP Callback Server config requires more configuration and an additional map-class as well.


username R2 password CCIE

interface BRI0

 ip address

 encapsulation ppp

 dialer callback-secure

 dialer map ip name R2 class CALL_R2_BACK broadcast 5558888

 dialer-group 1

 isdn switch-type basic-ni

 ppp callback accept

 ppp authentication chap

map-class dialer CALL_R2_BACK

 dialer callback-server username

Examining the PPP Callback Server command from the top down...

dialer callback-secure enables security on the callback.  If the remote router cannot be authenticated for callback, the incoming call will be disconnected.

The dialer map statement now calls the class CALL_R2_BACK, shown at the bottom of the config excerpt. 

ppp callback accept enables PPP callback on this router.

dialer callback-server username tells the callback server that the device referenced in the dialer map statement is a callback client.

The only way to find out if the config works is to test it, so let's send a ping from R2 to R1 and see if the callback takes place.


Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to, timeout is 2 seconds:

02:45:42: BR0 DDR: Dialing cause ip (s=, d=

02:45:42: BR0 DDR: Attempting to dial 5557777

02:45:42: %LINK-3-UPDOWN: Interface BRI0:1, changed state to up

02:45:42: BR0:1 DDR: Callback negotiated - Disconnecting now

02:45:42: BR0:1 DDR: disconnecting call

02:45:42: %ISDN-6-CONNECT: Interface BRI0:1 is now connected to 5557777 R1

02:45:42: %LINK-3-UPDOWN: Interface BRI0:1, changed state to down

02:45:42: DDR: Callback client for R1 5557777 created

02:45:42: BR0:1 DDR: disconnecting call.....

Success rate is 0 percent (0/5)


02:45:57: %LINK-3-UPDOWN: Interface BRI0:1, changed state to up


02:45:57: BR0:1 DDR: Callback received from R1 5557777

02:45:57: DDR: Freeing callback to R1 5557777

02:45:57: BR0:1 DDR: dialer protocol up

02:45:58: %LINEPROTO-5-UPDOWN: Line protocol on Interface BRI0:1, changed state to up

The callback was successfully negotiated, and the call then disconnected.  R1 then called R2 back, and show dialer on R1 confirms the purpose of the call.

R1#show dialer

BRI0 - dialer type = ISDN

Dial String      Successes   Failures    Last DNIS   Last status

5558888                  2          4    00:00:20       successful

0 incoming call(s) have been screened.

0 incoming call(s) rejected for callback.

BRI0:1 - dialer type = ISDN

Idle timer (120 secs), Fast idle timer (20 secs)

Wait for carrier (30 secs), Re-enable (15 secs)

Dialer state is data link layer up

Dial reason: Callback return call

Time until disconnect 99 secs

Connected to 5558888 (R2)

Pretty cool!  PPP Callback isnít just important for passing your CCNA and CCNP exams Ė in circumstances such as shown in this exampleArticle Search, it can save your organization quite a bit of money!

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Chris Bryant, CCIE #12933, is the owner of The Bryant Advantage (, home of free CCNA and CCNP tutorials! For my FREE "How To Pass The CCNA" or "CCNP" ebook, visit the website and download your copies.

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