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Dynamics GP Partner Newsflash: Great Plains Remote Support

If you have Microsoft Dynamics GP ERP or MRP already implemented in your organization and you are looking for budget options to support Great Plains Dynamics, consider remote support over web sessions and phone conferences from Dynamics GP VAR, who is specializing in technically challenging projects with Dexterity customizations, EDI integrations, Crystal, FRx, SSRS reporting

In this small publication we would like to provide Dynamics GP remote technical support highlights.  If you are programmer, you are welcome also to read this article, however we encourage you to read are technical whitepapers to see if your questions are addressed, this publication contains highlights for IT director

 

1.       Local implementation.  Corporate ERP implementation requires face-to-face contact with your Project Manager and Great Plains consulting team, where you have to come through precise Great Plains user training and writing down the procedures for each key Dynamics GP user

 

2.       When you feel that your Dynamics GP system is stable and doesn’t require local consultant baby sitting onsite, this is probably a good point of time to think about optimizing Great Plains support cost.  If your experience dealing with Great Plains Consultant is impressive, you should stay with these Dynamics GP professionals, but we assume if you are reading these line – you are probably dissatisfied with your current Dynamics GP support provider

 

3.       Dynamics GP Reseller selection checkpoints.  In our opinion, you should consider the following: Industry expertise, exposure to modification technologies, response time and consultants availability on the short notice, local presence.  If you have local providers, but they are not responding for several days and not ready send consultant onsite immediately, you may lose business opportunities, while your Great Plains ERP is down

 

4.       Dynamics GP Remote Support advantages.  Modern web sessions allow Dynamics GP VAR with centralize call center and Great Plains Software Development Factory to react on your calls virtually immediately.  In the case when you are in Corporate ERP selection cycle, Great Plains Sales Engineer could provide you precise GP executive demo or presentation within the few hours.  Also, if you have multiple locations internationally, support locality is out of the question

 

5.       Feel free to call us: 1-866-528-0577, help@albaspectrum.com We are the leaders in Dynamics GP customizations, integrations, reporting, modificationsFree Reprint Articles, GP Dexterity programming

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ABOUT THE AUTHOR


Andrew Karasev, Alba Spectrum, help@albaspectrum.com  http://www.albaspectrum.com 1-866-528-0577. Please visit our info portal Pegas Planet: http://www.pegasplanet.com Local Service in Chicago, Atlanta, San Diego, Los Angeles, Orange County, Houston. We also have SAP Business One Software Development Factory and SB1 Technical Support Call Center, serving USA country side businesses and internationally: Canada, Brazil. Illinois practice: Naperville, Aurora, Plainfield, Marseilles, Ottawa, DeKalb, Springfield, Oakbrook, Glenn Ellyn, Wheaton, Bolingbrook, Romeoville, Lisle, Melrose Park, Brookfield. San Diego and LA practice: Rancho Bernardo, Oceanside, Poway, Long Beach, Irvine, Mission Viejo, San Marcos, Carlsbad, La Jolla, Escondido. Houston Practice: Dallas, Galveston, Sugar Land, Pearland, Katy, Pasadena, Rosenberg, League City, Galena Park 



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