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Dynamics GP Remote Support Services Consultant Notes

If you already implemented Microsoft Dynamics GP, formerly this Corporate ERP and MRP application was known as Great Plains Software Dynamics and eEnterprise and its predecessor was Great Plains Accounting for DOS and Windows, then you may further decide to reduce cost by choosing Dynamics GP Partner, who serves you remotely with highly skilled and diversified technicians and Dexterity programmers.  

Remote support was made possible with advances in such technologies as web sessions, virtual private network or VPN connections, Terminal Servers and video conferences and plus abstraction of software CD and DVD with CD and DVD images, which could be mapped to virtual DVD drives.  In this small publication we would like to give you examples of Dynamics GP support services and case studies:

 

1.       Great Plains Customizations.  Here in our opinion critical factor of success is test environment.  You either install small test server, which has copy of your Great Plains Dynamics and Company databases, where our Dexterity developers install Dexterity Programming tool for testing and debugging of Alpha and Beta versions with following Quality Assurance, prior to implanting Custom Add-On for production system.  Second good option is uploading your Company DB backup to our ftp server - in this case developers mount in on one of the development servers

 

2.       Great Plains Integrations.  When you are working on large integration project, including EDI, ecommerce, it might be impractical to work with local generic Dynamics GP Partner, as you will need precise expertise and you will need Dynamics GP developers, who already have many years of expertise.  Here are your typical tools: Dynamics GP Integration Manager, eConnect SDK, third party integration tools, such as Alba Spectrum Order Connector.  For EDI Integrations you may decide first to review Dynamics GP ISV add-ons, however if your integration is complex and requires custom logic scriplets, we recommend to consider our Formatted SQL Select and Insert statements approach

 

3.       Great Plains Data Conversions.  If you need advanced level of Data migration expertise, such as working with Advanced ODBC Queries, based on SQL Views in GP Integration Manager, you should certainly search nationwide Dynamics GP Technology Partner.  Good integration scenario would be export from QuickBooks and converting GL Accounts, GL transactions, Customers, Vendors, Sales History to Great Plains via Integration Manager advanced ODBC queries

 

4.       Dynamics GP moving from one Server to Another.  This procedure is light surgery, and it is not recommended for in-house IT department, unless if you have large budget for Corporate ERP blackouts recovery by very expensive emergency consulting

 

5.       Emergency Dynamics GP Data Repair.  Great Plains has certain level of transaction roll back capacity.  However, being Corporate ERP for mid-market, you should expect that this system really needs good level of respect and support, including data maintenance and recovery.  We are comfortable to do data recovery and data repair via remote support directly on Microsoft SQL Server level, or for older versions of GP on Pervasive SQL or Ctree - via ODBC connection tools, such as Microsoft Access

 

6.       FRx reports design, including FRx for old versions of Great Plains: 8.0, 7.5, 7.0, 6.0, 5.5, 5.0.  FRx is recommended tool for Financials Reporting: Balance Sheet, Profit and Loss Statement, Statement of Cash Flow, plus consolidated versions of these statements.  Typically FRx is supported by local Dynamics GP Partners, however in some advanced case, such as programming FRx (automatic large scale Row Format update for specific segments from external program) you may check for external expertise

 

7.       Great Plains ReportWriter reports support.  RW is usually deployed when you need Sales Order Processing Invoice form to be modified, as if you need your business Graphical Logo to be printed.  Sometimes, especially for Small Business Financials, you need help in modifying such forms as AP Check in graphical format with nice looking fonts.  SBF doesn't have Report Writer reports modification functionality and you usually do this work in full featured Great Plains, then export custom report in customization export and import in back to Small Business Financials

 

8.       Crystal Report Design for Great Plains.  If you would like custom non financial report, something like Bill of Lading, Transportation Industry Agent Settlement Report, Sales Commission Report (based on complex formula, where you may exclude Credit Card fees, etc) - you may decide to do it in Crystal Reports or in Microsoft SQL Server Reporting Services (SSRS)

 

9.       Great Plains Old Version Support.  Microsoft Business Solutions supports at this time, Octeber 2009 only GP 10.0 and 9.0.  If you are on older versions: 8.0, 7.5, 7.0, 6.0, 5.5, 5.0, 4.0, 3.2, including versions on Pervasive SQL/Btrieve or Ctree/Faircom, or on Great Plains Accounting for DOS and Windows: 9.5, 9.2, 9.1 or earlier, your should find Great Plains Consultant who is familiar with these versions and their support cases.  Great Plains Dynamics was also available on Mac, including Great Plains Accounting for Macintosh

 

10.   Great Plains Small Business Financials Support.  As you may be aware SBF is frozen on version 9.0.  You will need to migrate to Dynamics GP.  We will be dedicated to old Small Business Financials support, even when support will be expired by Microsoft Business Solutions

 

11.   Great Plains Integration with Microsoft RMS and other POS and Retail automation applications, such as Counterpoint.  We have several implementations of GP to MS RMS integrations, including international cases in Central America and Caribbean Islands.  Plus we helped in multiple case with integrations setup with Counterpoint and custom coded POS applications and Barcode scanners batch uploads to Great Plains

 

12.   SAP Business One Remote Support.  We support SB1 in USA, Brazil and internationally.  We recommend this small business Corporate ERP application as good ERP options in the countries, where Dynamics GP is not localized: Brazil China, Korea, Japan, Russia, Continental Europe.  We have successful experience consolidating SB1 transactions to Dynamics GP General Ledger, plus you can export SBO data into Excel and use this spreadsheet in FRx consolidated reporting

 

13.   How to get help?  Please, feel free to call us: 1-866-528-0577, outside of USA: 1-630-961-5918 or email us help@albaspectrum.com  We are very technical and real Dynamics GP Dexterity, SAP Business One SDK programming gurus.  We have Great Plains Software Development Factory and could support unlimited Dynamics GP Customization and Programming needs.  Plus we speak English, Chinese, Spanish, Portuguese, Russian, and not only as native speaking sales folksFeature Articles, but as real technical consultants.  If you prefer skype: albaspectrum

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ABOUT THE AUTHOR


Andrew Karasev, Alba Spectrum , help@albaspectrum.com 1-866-528-0577 http://www.albaspectrum.com  Serving ERP and MRP community since 1994, local service in Chicago, Houston, San Diego, Atlanta, Los Angeles. Information portal: http://www.pegasplanet.com  We serve you USA and Canada nationwide from our SAP Business One call center: California, Illinois, New York, Florida, Minnesota, New Jersey, North and South Carolina, Georgia, Louisiana, Texas, Ontario, Quebec, Washington, Missouri, Iowa, Nebraska, Kansas, Colorado, Nevada, New Mexico, Utah, Arizona, Montana, Oregon, New York, New England. International clients welcome from Australia, New Zealand, Oceania, South Africa, UK, Brazil, Caribbean, Russia, Central America: Honduras, Costa Rica, San Salvador, Panama, Nicaragua, Guatemala



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