Help Desk in 21st Century

A computer is the one of the great and valuable invention of 21st century technology, it has got a myriad and abundant usages and functions, and it inception led human life's to become much easier, simpler and fast. One can perform the office task just seating at the home or one can access the world wide information just in a click of a button and most amazing thing is one can use it for the entertainment, and I do guess nearly 60% of the computer user are using it for mere entertainment, even one can do online banking, shopping and lot more just staying in house, this are just an few important example of computer, but its not the end as I said the computer has got myriad function and usages and to give a detail view of it would take not less than a week.

But now let us come to a discussion, suppose you turned on your computer and suddenly it turned to be in blue screen, or suddenly your computer started freezing or suddenly you got struck put of your computer network, windows got corrupted and many more problems are their which are being faced by the user in their day to day life.

There would be two possible reactions on user mind:

1.      You would panic in fear and call some one whom you know your family member, acquaintance etc

2.      You would go for online tech support team who will provide online help and solution for the computer problems that the one would be facing in the computer

And it was seen in year 2007 65% of American homes (source: Wiki Answers) and 70% of UK households (source: UK Gov Statistics) owned a computer. These were already staggeringly high figures and we are now in 2012. And as the number of computer user increases, it’s normal that the problem in the computer with the user also increases.

But it is also true that with advancement of computer technology, their has become tremendous increase in tech support company's who are providing the online tech support and help to the user of the computer whoever are facing problems. There are thousands and thousands of such company but most of the user are scared the reason being, because of some fraud company, and its also true in name of tech support company people are scammed everyday. So one need to very careful and tight regarding the company who are providing the technical help and assistance to them and one of the great advantages of online tech support is, one do not need to go to the technical expert for the, repairing the computer, as it can be done through remote desktop sharing via telephone or e-mail which means your computer would be repaired just sitting at the home, which would save your time as well as money. So like wise everything that exists in nature and especially in technology everything has got a merits and demerits, but as a matter of fact it just depends on us, the user of computer.