Microsoft Dynamics GP 10.0 Nationwide Remote Support overview

If you are on non Microsoft SQL Server version, such as Pervasive SQL 2000/Btrieve or Ctree/Faircom – you need one additional step – Migration to Microsoft SQL Server GP version.  Nationwide remote support is possible due to the availability of such technologies as web sessions (gotomeetings and others), VPN connections and Remote Desktop Connections.  In this small article we would like to share with you GP support techniques:

1. Web Sessions.  This technology allows remote support engineer and your GP user see the same screen and transfer keyboard and mouse control to each other as needed plus be in phone conference either via phone conferencing or such technologies as skype.  VOIP allows GP support engineers to call US customers from such traditional offshore support locations as India or Philippines
2. GP Project Management and Specking out.  The remote support practice shows that PM should be done locally in USA to provide industry knowledge and English language proficiency.  Project Managers who serve you have at least 7 years of local US Great Plains Dynamics implementation experience.  The offshore technology scenarios at this time require US based consultants as lead project managers and estimators
3. Ongoing Support.  Remote support technology allows you to save on ongoing GP support. Such issues as batch posting crash, where consultant needs to recover SY00500 and SY00800 tables, for example.  Also for earlier GP version, such as prior to 9.0 hanging user kicking out is also support scenario – you have to either kick out user from GP system interface or use delete activity where userid = ‘john’ script.  We are giving you typical simple scenarios just for picturing the support needs, in real world data fixing is more complex
4. Software Sales.  If you are thinking about GP upgrade and you are currently not in GP annual enhancement program, you should give us a call on how to be reenrolled – this will allow you to get new GP version reg key