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New Solutions Being Developed for Remote Support

Having advanced remote technical support can be beneficial for any business. New technologies are being developed in this field right now.

There are many uses of Remote Access.These programs can be used by people to retrieve data from a computer remotely , view the desktop, plus launch application programs on the remote computer while they are away from it.But one of the most commonly used features of PC remote access tools is the ability to give remote technical support.This is a feature that is well used by the IT departments of many companies.While most types of Remote Control Software are developed with flexibility in mind, some of these programs are given a more specific role, such as being used for tech support applications.There are many vendors of remote control software which are now developing such tools that are mainly used by corporations.One recent example of this is the launch on July 28th 2011 of a remote desktop plug-in for the Spiceworks Help Desk.According to the vendor, this tool has been developed with the goals of speeding up resolution of problems, enhancing the experience of the end users and bringing down the cost of running a tech support operation.While it is true that many of these tools are designed to be used internally by corporations, there are currently plenty of Remote Desktop Software applications that are used by certain PC manufacturers technical support departments in order to fix certain issues on the customers PC.This provides a far better experience for the user, as all the changes and adjustments are done by the support technician, directly on the users PC.It is also far more efficient than to give instructions over the phone as it generally results in a much faster resolution of the problem.Such use of remote access applications, while the most popular amongst PC manufacturers, is not limited to them.Certain computer stores, as part of their extended warranties or as a paid service to the consumer, also use remote access applications to remotely fix many types of computer problems without requiring much intervention from the end user.While there are still few software companies that use remote control software to troubleshoot issues, their number is growing as well.Most of these users are corporations, but lets not forget about individuals either.Remote access tools can also come in very handy for someone who wants to help out a friend fix their computer problems remotely.Few individual consumers make use of this functionArticle SubmissionFree Web Content, but nonetheless it is there and can come in quite handy if you are helping out someone that is having trouble with their computer.Imagine giving instructions over the phone to someone who doesnt even know how to use a keyboard properly.Remote access applications will make fixing the issue much easier and will result in less wasted time for both parties involved.

Article Tags: Remote Control Software, Remote Access, Remote Control, Control Software, Access Applications

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ABOUT THE AUTHOR


This article was written by Terry Martin.



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