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rpaimplementation: The Evolving Nature of Shared Services with Robotic Process Automation

The concept of robotic process automation (RPA) is the manner in which certain technology/software is applied within an organization to allow its employees to utilize computer software or a robot to "process" information, manipulate data, perform transactions or trigger responses, as well as communicate with other digital systems

RPA is changing the face of shared services groups.

Work Efficiency:

Robotic Automation Systems can be set to perform low-value tasks allowing staff to direct their attention directly to areas of higher value such as face to face customer service - a task robots obviously would not be well suited to do! Additionally, robots are often able to perform tasks with greater efficiency and accuracy taking the place of several staff members. This is often done by robots at a fraction of the cost of employing humans.

Robot automated processes and performance are able to take "shared services groups" to a greater and higher level of performance. Robots can range in their abilities - from serving as assistants for specific task-areas to acting as "stand-alone" desktop robots. They can even be deployed to and through individual work stations. Robots transform the concept of labor, particular on a large scale, especially where staff is responsible for large-volume and transactional process functions. The use of robots (and robotic process software) can be extremely efficient and highly beneficial for a company's bottom line.


The robotics field is a fairly new one, particularly, with respect to broad commercial or corporate uses. It's also a rapidly changing and evolving area and it's important to assess its best application within a particular organization or industry. It is important to be aware of how these evolving technologies, including cognitive as well as artificial intelligence, can work in cooperation or collaboration with your robot. As the technology continues to evolve, robots will have increased capacity or capability to perform more unstructured work. Companies or industries investing in this technology in its early phases stand to position themselves strategically to have a competitive advantage, especially in comparison to their nearest competitors.

Cross Training Abilities:

Shared services are defined quite simply as a cross-collaboration between different organizations - sometimes all underneath the same "roof" or company. In order for shared services to be effective, there are usually strict requirements or training involved. Robotic Automation Systems facilitate and simplify this process. Better yet, robots are easily trained in a broad range of work - often more easily and flexibly than training staff. In other wordsPsychology Articles, a robot will provide a company with a certain amount of flexibility not easily seen with human staff. They can also easily be deployed in numerous areas on an as-needed basis.


People can now expect a high level of proficiency should they take benefit of the robotic technology. Robotic systems have attained a high value fondness in all types of markets since they can include automated robotics aimed at achieving quality production and service.

Article Tags: Shared Services, Robotic Process

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ABOUT THE AUTHOR - RPAi is able to work with companies to select the best and most applicable technology for their needs. Additionally, RPAi can help with configuring, training, and deploying the robot into the company's workforce. Lastly, RPAi can execute a “Fit Robotic Automation Systems check" to determine what the greatest robotics opportunities are within a company and its operations, as well as its needs and ultimate goals.

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