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SAP Business One Customization Remote Support and Recovery

It might be surprising to realize that your chosen Small Business ERP implementation partner was very successful in selling the licenses, performing data migration and user training but later on demonstrated very limited expertise in custom programming.

However this is not a real surprise as every new implementation includes all the phases above except modification and coding as these might be required from time to time.  Not every VAR is specializing in software developing and we recommend you to appeal to nationwide consulting firm with strong records in Business One related programming.  Below are additional recommendations and details:

1. Remote versus local consulting.  Here you should probably first talk to local firms to get an opinion on their competence.  Custom coding is typically done in Microsoft Visual Studio referencing Software Development Kit code samples and documentation.  Code snippets are available in VB and C# and this is why these programming languages are recommended.  If you feel that local reseller is rather optimistic to come through the learning curve then it is probably better to appeal to experienced firm and work with consultant via remote support.  Such modern instruments as web sessions, Remote Desktop Connection and VPN allow remote technician share your computer monitor, keyboard and mice.  If you are planning to work with remote consultant you should make your homework in documenting your requirements as discovery might be a bit more difficult

2. Custom Project Recovery.  If you already have the module specially coded for your unique business requirements then such important future events as version update require the project to be recompiled and you have to have access to the source code.  Relationship between you, your firm and original programmer might be excellent now but it is naïve to expect them always be the same.  This is why it is good idea to include code ownership provision into the contract or work order.  If you do not have the code then chances are high that the whole project should be redone from scratch.  If your project was launched for programming but never finished due to such natural reasons as learning curve then it might be good idea to review the quality of the prototype and coding itself and probably make a decision to start programming from zero

3. Custom Reporting.  Considering the fact that SAP at this time owns Business Object and its product Crystal Reports it is recommended to use this design tool for managerial reporting.  CR especially the one with complex logic we do recommend to be based on SQL Stored Procedure or View.  If you do it that way then you can test data pulling logic directly in SQL Management Studio prior to opening designer tool.  When you decide to change business logic down the road there is no need to do it directly in Crystal as you can modify SQL View or procedure

4. Please call us 1-866-304-3265, 1-269-605-4904 (for international customers, where our representative pick up the phone in St. Joseph, MI call center). We have local presence in Chicagoland, Southern California, South West Michigan and Houston and Dallas areas of Texas. We serve customers USA, Canada, Mexico and Brazil nationwide and internationally via web sessions and phone conferences (Skype is welcomed).  We provide second opinion in SB1 data migrationFind Article, customization and reporting

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Andrew Karasev is SAP Business One Consultant and Great Plains Certified Master, MVP, 1-866-304-3265, 1-269-605-4904. He is also the initiator of eFaru project and founder of Alba Spectrum information space.  By the nature of our service we are helping customers USA, Canada nationwide and internationally with consulting force speaking in English, Russian, Spanish and Brazilian Portuguese

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