Sap Crm Training At Uwinpro

What is SAP CRM?It is an integrated customer relationship management (CRM) application by SAP that targets business software requirements of mid-size and large organizations across all the industries. It includes various integrated modules that support key functional areas that would require customer management like: SAP CRM Sales (sales force automation), SAP CRM Marketing, SAP CRM Service, SAP CRM Interaction Center, SAP CRM Web Channel (which includes E-Commerce, E-Marketing and E-Service) and SAP CRM Partner Channel Management.What does SAP CRM do?This application is very useful to businesses in maintaining customer data from a central location and enables the employees in accessing information with ease, not with standing whether they work for the sales department, accounts, or any other department in the organization.SAP CRM basically consists of 3 core modules:1. Marketing Pre Sales2. Sales3. Servicing Post Sales1. Marketing: The marketing module assists your company in planning, budgeting, executing, analyzing, and optimizing all aspects of marketing and campaign execution.1.1 Campaign management This includes different campaigns like e-mail, phone and other forms of customer engagement programs.1.2 Trade Promotion Management1.3 Segmentation Segmentation is the process of segregating your customers/leads/opportunities into different segments. This is used to effectively use the available time and resources on a targeted marketing plan.2. Sales: Focused on several sales activities like sales planning and forecasting, territories, accounts, contacts, activities, opportunities, quotations, orders, product configuration, pricing, billing, and contracts2.1 Order Management This includes order management, contracts management, quotation management and other sales related activities.2.2 Billing This includes the billing of the orders created. Billing can either be done in ECC or in CRM. SAP CRM is specifically suited for Service related Billing.3. Servicing: Improving the customer satisfaction, at the same time reducing the cost for services. Call centers, channel service, and e-service are some of the channels for service delivery.UWINPro is a Toronto, Canada based IT Training and IT consulting organization. A leader in sap implementation and sap training UWINPro also provides unix commands training, redhat linux training, linux tutorial, linux administration training, sap basis training, SAP HANA training, solaris training, Sap support services, Sap jobs, Sap help, Business objects training etc. UWINPro has on offer an array of IT courses to choose from. These courses not only impart technical knowledge but also broaden the participant's understanding of practical application of IT solutions.UWINPro's SAP CRM course covers the complete SAP CRM module to certification level and teaches participants - how to implement, update, troubleshoot and maintain high capability SAP CRM systems across a range of business sizes.After completion of this course, participants should be able to:> Gain an overview of the CRM.> Adapt the CRM User Interface using customizing and standard tools.> Implement simple customer specific enhancements.> Use and configure the CRM components and their integration in complex business processes.