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Service Contracts - Part II, Fax Machines

If you are shopping for a new fax machine you may need a service contract to go along with it. In this article you will learn the ins and the outs of service contracts, read on…

Welcome to Part II of our three part series on service contracts.  This article covers service contracts on high volume laser fax machines. Service contracts on high volume fax machines are much different than service contracts on a copy machines.

The difference is that fax machines are not billed by cost per copy.  If you read my previous article “Service Contracts on Copiers,” then you know that cost per copy means that you are billed each time you make a copy.  Fax machine service contracts are billed differently.

Understanding what is covered and what is not covered is very important to find out before you purchase a service contract on your fax machine.  Most fax machine service contracts are billed annually and the supplies are normally not covered.  Many service contracts do not include toner, drums or heat rollers.  Many service companies will sell you supplies at a discounted rate as long as you are continuing to keep your machine on contract.  They also may add an additional charge to cover circuit boards. 

You can also purchase a “cleaning only contract.”  You can purchase two or three cleanings or service calls per year in advance at a discounted rate.  This way you keep your machine clean and if you run into trouble and you need to place a service call you will save money. 

I always recommend installing a high quality surge protector on all copiers, fax machines and laser printers.  This will protect your machine from power surges that could destroy your machine.  Some surge protector companies have a guarantee that covers your machine if their surge protector does protect your machine against a high voltage surge.

Service contracts are similar to an insurance policy.  They may or may not save you money.  Many companies do not purchase service contracts on fax machines because they don’t cover everything as copier contracts do.  They service their machine(s) on a per call basis.  You will have to decide for yourself or your company if you will purchase a service contract for your fax machine. 

Look for my next article in this series.  “Service Contracts - Part IIIFeature Articles, Laser Printers.”

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Bill Tucker has been in the office equipment and supply industry for over 20 years and has several published industry related articles that help the end-user as well as the technician.

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