If you are looking to upgrade your Old CRM and want to know more about Mobile CRM then this is the right place for you.
One of my Friend asked me one day that what is Mobile CRM and how it’s different with the Desktop version of CRM? This is the question which may arise in many minds. So I am here to discuss it in details.
Basically Mobile CRM is mostly same as the old CRM concept except Mobile CRM gives you facility to access your data or to execute CRM function even when you are travelling.and this is one the most crucial feature of Mobile CRM.
Now many people may think that why I am calling it so important. Because it enables better communication between employees behind the desk and those in the field. Field operatives can view contacts, customer information, reports, and forecasting data and thus take appropriate decisions. They can also accept work assignments and keep the executives in the support office up-to-date with the latest data. It’s more than just mobility. It can incorporate available native features of a mobile platform. A universal tool can have them as they emerge with the new platform versions. For example, widely used location-based services and check-in features are the privilege of mobile devices. It also helps the top level executives and senior managers to access business critical information like order details, operational stats, performance reports, etc; and to approve requests on their mobile devices round the clock. Being connected to remote CRM databases while on field duty means faster and smoother resolution to customer issues as well as a better chance of selling a service or a product to a prospect.
To help you understand the difference mobile CRM can make to your business, here are some benefits of using mobile CRM.
Finalize more deals and close More Sales in less time :
If your sales team is in market for meetings. By Mobile CRM they can easily access customer Information, customer history and much more. They can have everything they need to do business in real-time and close sales when on the road or at customer sites.
Maintain Better Relationship with Customers:Mobile CRM makes you be able to maintain better relationship with your customer by immediately response. With customer history, call notes and case information at your fingertips, you can make the most of every customer visit, strengthening your customer relationships and building greater customer satisfaction.
Prepare More Informed Decision:
With the help of this you can have all the necessary information in your hands. This may play a crucial role in taking best decision.
Reduce data errors and increase real-time availability:
With mobile access, you can reduce the number of sources of data entry, resulting in reduced errors, improved data accuracy and increased real-time data availability.
So I hope that you may understand that how important Mobile CRM is.
To get updates on regular changes on Best Mobile CRM, stay here and wait for my next Article.
