Pepperfry Complaints: Legit or not?

This is precisely why, as a loyal customer, I have taken it upon myself to contribute as much as I can, towards neutralizing any negative sentiment around my favorite brand Pepperfry. This step came as a natural response to me when I started come across baseless stories centering on Pepperfry Complaints. A lot of these stories are so heterogeneous and random that it might be worth anybody’s while to question the authenticity of their source.

So, let’s talk about what these Pepperfry Complaints are all about.

1. 1.       Orders not being delivered on time
2. 2.       Chat system not working
3. 3.       Order reached the customer in a damaged state
4. 4.       Order not received even after payment was deducted from the customer’s account

Now, if you look at all these complaints, they don’t make any sense to me. Let’s look at them one by one:

Orders not being delivered on time: As customers we need to understand that portals like Pepperfry function on a robust Supply Chain Management system. There may be that one off chance that this SCM system may develop a snag or is not able to perform to its full capacity due to a human error.  A typical SCM chain usually consists of processes like Quality Check, Safety Compliance, Route Analytics, and Shipping etc. All these milestones in the SCM chain are not 100% fool proof and are subject to the element of a random error occurring somewhere in the chain.

Chat system not working: Those who want trash-talk the brand just because their ‘chat system was not working’ should really re-consider before maligning a brand that’s a favorite amongst consumers. There are a lot of things that affect the server the website is hosted on and there are times when even sites as large as Facebook are down for a brief amount of time. Why then, is this being blown out of proportions? PepperFry offers a one of a kind system that enables the customers to chat to Customer Service Representatives in an efficient manner.

Order reached the customer in a damaged state: This again is something that is expected to happen once in a million times where the product may have been damaged during the delivery process. Therefore for customers, who are apprehensive about ordering online can simply choose for the cash on delivery option. In addition to this, the consumer can also try the product before paying for it.

Order not received even after payment was deducted from the customer’s account: For complaints of this nature, the portal has two options. You can contact the customer care directly and lodge a complaint or you can simply track your order. The robust order tracking mechanism enables the customer to understand why their order is delayed, or where their order has reached. If upon checking the status of their order they’re not satisfied, they can still call up the customer care team and highlight this issue. Although, for customers who do not want to go through this hassle every time they place an order, they can always opt for cash on delivery.