Sharad Gaikwad

Can medical Secretary Jobs be outsourced?

Medical secretary’s job is not much different from a regular secretary’s job. There are some exceptions in this job. The person acting as a medical secretary needs to be aware of medical terminology. They need to undergo certification training.

Some important duties performed by Medical Secretary:

1. Front office reception and customer service: Medical secretaries act as a front office staff attending the patients visiting doctors. They need to ensure that there is a perfect coordination between the appointments of doctors and timings.
2. Transcription: At times, if there is urgency, the secretaries need to transcribe on behalf of the doctor.
3. Documenting: The outcome of transcription is text files. These text files need to be arranged in a sequential manner and need to be attached to the patient's files. It is the core job of secretaries to ensure that everything is done in a perfect way.
4. Administration: One of the most important duties of secretaries is administrative work. They need to take care of all the necessary data needed for patients and doctors. Take care of charts, billing etc.
5. Communication: Secretaries are responsible for official communication in behalf of the doctors they are attached to. This communication can be with patients, insurance companies or any one on behalf of the doctor.
6. Claims: Most of the patients that attend a doctor have insurance. Now it's the job of secretaries to ensure that the bills along with proper documentation are sent to these insurance companies. As if there is any miss in these documentation, the claim might be rejected.

Outsourcing of Medical Secretary:

Like any other industry, Medical secretary outsourcing has also become popular these days. It's often seen that medical secretary positions are outsourced to other companies. Organizations that need more number of backend staff working as secretaries choose option of outsourcing for many reasons. The most important ones being: saving a lot of money and getting rid of botheration of maintaining a staff. This medical secretary outsourcing generally happens to developing countries as they can provide the best of services at very reasonable rates.

Advantages of outsourcing medical secretary:

The biggest advantage is, you can save a lot of money by outsourcing all the positions of backend operations.  One more advantage is they don't have to keep a track of performance. The performance once outsourced has to be managed by the company. This helps the hospitals to ensure thing are completed on time more efficiently. Apart from this, there are lot more hidden savings. If you have lesser staff, you need lesser infrastructure. You need to spend less on the overheads.

Thus we can conclude that outsourcing of Medical secretary outsourcing is a right decision made by hospitals or doctors. By outsourcing, hospitals can not only save a lot of money but can also be relieved of tension to manage staff, look after their performance etc.

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