Selecting a good medical transcription company is not a cake walk. There are certain aspects which make or break the transcription services. In this article; we look at some of the primary aspects of medical transcription service which are inevitable for the successful delivery of transcribed documents.
Medical transcription companies
provide lot of different services to their clients. However, there are
certain basic services which predominantly exist in all transcription services. Let us look at some of the core features that you can expect from a good medical transcription company:
Quality: One mistake that clients make while
selecting a medical transcription company is over-emphasizing on the
fact of cost and features of medical transcription service. But they
ignore the basic criteria of transcription quality. Often this results
in lot of corrections and errors. Hence; there is a need for a
synchronized effort comprising of different quality aspects which
results in delivering effective medical transcription service:
Process: Pay attention to the processes
followed by the medical transcription company. Most of the transcription
companies enumerate their transcription processes on their websites.
Others will gladly explain the process if you call and ask them about
Accuracy: Always ask for the accuracy of the
transcribed document. Please note that the average rate of accuracy in
transcription industry is 98.5%. Always compare this figure with the
accuracy rate provided by transcription company.
Corrections: Please note that transcription
companies should not charge you for the corrections. In fact they should
have a clear process for handling corrections. If the transcription
company does not have a pre-defined process for handling corrections
then it is always advisable not to go ahead with the contract.
Patient Name Errors: These are some common
errors which occur during the transcription process. Clarify with the
transcription company whether they have a clear process for avoiding
and correcting these errors.
Turnaround Time: Generally medical transcription
companies provide 24 hours turnaround time to their clients. There are
certain companies which provide medical transcription services in even
lesser time but with some additional charges. Always note that a shorter
turnaround time does not guarantee quality transcription. Select
turnaround time which suits your needs instead of shortest turnaround
time with lowest price.
Reputation & References: Always ask for
references from the medical transcription companies irrespective of
their establishment. Remember that your basic objective of asking for
references is to understand whether the medical transcription company
can provide the desired services in respect to your dictation speed and
accent. Ask for references of clients who are currently using such
services, so that you can get a clear picture of the capability of the
Electronic records and compatibility:Documentation
in electronic format has become quite essential nowadays. Hence; it is
always advisable to confirm with the medical transcription company if
they can provide the documentation in electronic format directly into
eMR. Please note that MS Word and RTF format documents are most popular
and will have the best support in Electronic Record Systems.
Hidden Costs: Hidden costs are costs which are not disclosed by the medical transcription company. Some of the common hidden costs include:
Line Definitions: Always ask the medical
transcription company about the number of characters or key strokes in a
line. Normally a line constitutes of 50 to 65 characters or key
strokes. This is an industry norm for a line definition. Even blank
lines and lines with single words will be charged.
Minimum volume contracts: Avoid contracts that
specify minimum number of billable lines per month. This is very
important because if in case you do not use the transcription service
for that given billing cycle you will still end up paying for the
services that you did not use.
Additional charges for corrections: Reputed
medical transcription companies do not charge correction fees for
errors. Ensure that there are no charges levied on correction of
A good medical transcription company will see to it that the
transcription services are provided with utmost care in minimal time.
They also ensure that the quality of the transcribed documents is as
per the industry standards.
My name is Mike Perry worked as a sales, marketing and technical services professional in the industrial/manufacturing marketplace. For ten years I have been helping businesses achieve their goals using the internet. http://www.mediscribes.com