Keeping a medical office and practice properly organized is crucial not only to business operations, but also to overall efficiency and patient care. Given the proliferation of advanced and affordable...
Keeping a medical office and practice properly organized is crucial not only to business operations, but also to overall efficiency and patient care. Given the proliferation of advanced and affordable computing technology, it is important for your practice to be armed with the best medical scheduling software and services you can possibly get. It is well understood this can decrease no-shows for patient appointments by up to one third. Appointments are kept in line with email, phone, and text systems to remind patients from all digital angles of the coming appointment with HIPAA compliance in mind.
With our phone integration with practice management software, improve customer relationship is easy. When someone calls, you know who is calling, if today is their birthday, their last visit, next visit and money owed.
What is even more interesting is how well this works for many other aspects of running a medical practice and keeping up with patient records. Much of the harmony needed is based on intra-office communications and software automation which can be provided by services such as Interphase which is a good example of a company which can offer your medical practice a plethora of software options and support to magnify efficiency and decrease loss of profits and patients with patient appointment scheduling software.
Medical records are already integrated through software systems. This easily allows physicians and staff to cross-reference records from other facilities and physician practices, hospitals, and clinics, as well as pharmacies. This database can be tied into software which allows for easy appointment scheduling, automated email reminders and even special circumstance email reminders. The software is adaptable to many common characteristics of a medical practice office.
A good example of automated appointment reminder software can be found with the services mentioned. You get automated confirmation of all appointments made with patients. Simultaneously, you will be immediately alerted of a cancellation. Services like phone integration actually allow you to use even your own phone to connect with the service software in the office and directly connect with patients - regardless of location.
For maintaining patient relations, automated email will help to remind patients of appointments and the importance of keeping these appointments. There is no need to put staff hours into typing individual reminder emails. If there is a cancellation, you are able to simply schedule an alternate appointment immediately through virtually any media interface a patient may be using. In the end, you can also automate to send thank you emails to patients after they leave.
With the patient communication app, which is easy to set up just like the rest of the software and service is, you can actually work directly with patients using office chat features built into the software system. As you are communicating with the patient, all details can be easily worked out and fed back into the system to get them re-scheduled and to plan all follow-up care. This all works out to better patient relations.
Patient relations are the true foundation of a strong and thriving practice. Now we have the technology and software to make so many tasks easier. It cuts down on employee overhead, reduces percentages of loss, and lends credibility to preventative medicine as it encourages patients to follow up with their appointments more consistently and thus heal faster or receive better ongoing treatment.