All Moving Companies Aren’t Created Equal

When you are relocating, your primary concern getting your family and your belongings safely from one location to the other, and to make this task easier, many people choose to engage the services of a moving company. To ensure that the relationship is a mutually beneficial one, there are several things that you should do beforehand.

As soon as it’s time to begin your search, it’s a good idea to contact several companies, both in your area and nationwide, to see which can offer the best rates and service dates for your transfer. When asking about rates, remember to ask about any factors that might lead to additional costs, such as exceeding allotted mileage, packing materials or transporting items above established weight limits. You may also want to see if they offer discounts for seniors, for membership in organizations like Triple A, or for using certain credit cards.

When you’ve found a company that will meet your needs, contact the Better Business Bureau to find out if any complaints have been made regarding the company’s performance. It is also advisable to request a minimum of five references from the movers directly, and to take the time to contact those individuals. Find out if the previous customers were pleased with their experience, what the company did or did not do well and, if they would use or recommend this business in the future. Potential customers should also inquire about the company’s policies regarding compensation for damaged items, and what steps might be taken to reduce the initial estimated cost.

After everything has been selected and satisfactorily evaluated, have a representative come to your location to do an on-site estimate. This is the time to ask about any special accommodations that your move may involve; flights of stairs, narrow hallways or numerous large or delicate items. Keeping in mind that more complicated moving conditions are likely to be more expensive. If you are going to a new state, or traveling across several states, be sure to inquire about any tracking services the company offers, so that you can locate your belongings en route, if needed.

Finally, review the contract carefully. Make sure that the cost for the service, including any packing and mileage fees matches what you were quoted, and that the pick-up and delivery dates are the same as requested. Check to see that the payment and insurance information is listed, as well as a customer service telephone number. Be sure that the company gives you a copy of the information regarding your rights and responsibilities, as is mandated by federal regulations. Finally, don’t make any final payments until all items have been unpacked, and inspected for damages.