The first impression towards a building you are visiting for the first time matters a lot.A place with dirty windows reflects badly on the owners of any office or a private residential place. This is why,cleaning of the windows is a must.
After the initial start-up period for any business, the owners start relaxing and neglecting their duties and clients. This usually make the clients to look elsewhere for better service. This is especially true to many window cleaning business. For a person with good business acumen, this to their great advantage-they just steal clients from the sleeping competitors who have failed to deliver excellent service to their customers.
Once you start your widow cleaning business and it is running smoothly, it always pays to think and plan ahead so as to give yourself that extra edge over your competition. In so doing you are guaranteed of a continuous business thrown your way the reason being that your clients are a happy lot. Delivering excellently will help in building job security for you because your clients will be singing your songs or praises. Below are seven tips on how to achieve and deliver excellent service to your clients;
a) Be consistent and keep time
There is nothing that beats available business opportunities then being inconsistent and refusing to show up on appointments on time. Being punctual reflects positive on your business. Your clients will come to heavily depend on your services if you show them that they can count on you to show up in time. Always respect the schedule you keep with your customers, otherwise it will be a lost battle if you can’t be consistent.
b) Learn to be thorough in your tasks.
The essence of achieving this is focusing on one task at a time while keeping in mind the whole picture on the endeavors at hand. Fully complete your first job before you embark on the next on line. Always move with all your cleaning equipments with you to save time.
c) Do you job to the best of your abilities.
When you start out on any cleaning job, do it as if your whole life depends on it. One thing you be aware of is that your livelihood depends on that job you are performing. Shoddy and unprofessional jobs will chase your clients away.
d) Return phone calls as soon as you get them.
You will only loose customers if you refuse to return their phone call in a timely manner. Never give them a hint or a chance that you may be unprofessional in the line of your business. Make it easy for your clients and prospective clients to call you or give reference as to your services to their friends.
e) Keep your business up to date.
It pays handsomely by continuing updating yourself with the trend in your line of specialization, which in this case, is your window cleaning business. Never assume that that you know everything and you can possibly contain any situation, in business there is nothing like this. Learn from other professionals on how you might benefit from any new information.
f) Learn to accept your mistake
We are all human beings and we are prone to making stupid and uncalled for mistakes. The best way to appease a client is to apologize and trying to make amendment on the error that occurred.
g) Learn to say thank you.
When ever there is an urge to be thankful to a clients, always say the magical words “thank you” You will be surprised on what this can achieve-a happy clients who feels appreciated will always refer more business on your way.
As you start your window cleaning business, be professional, work to effectively meet your clients expectations and you can rest assured you job is secured.
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