HVAC Repair - How To Lodge A Complaint

Are you satisfied with the services performed by an HVAC repair technician? If not, what are you going to do about it? Too often customers won't complain if they are dissatisfied with the services rendered, unless there is a serious problem. They may not become a repeat customer, but won't speak up either. Consumers have rights, but they must choose to exercise them in order to get the desired results. If you feel an HVAC repair technician has done you wrong, here is what you should do to get the situation corrected.

The most important thing to do is to remain calm and focused. Lashing out, screaming, or acting in any other unreasonable or childish manner will get you nowhere. The old adage about treating others how you would like to be treated still holds true. Remember, there is a very good chance that the HVAC repair tech has no idea that something went wrong or that you are unhappy. Few people set out to purposefully do a poor job.

Once you've centered yourself, you need to articulate the exact problem quickly. This can mean confronting the technician while they are still in your home. It's much easier to have a problem addressed immediately so there are no doubts or distrust. Waiting a few days or weeks will make it seem as if the issue isn't that important to you, and therefore the company won't be in a hurry to rectify it either. If a problem occurs a few days after the technician has left, when you call to report it be sure that you have their name and the time and date of your appointment. This will make it much easier for the company to get to the root of the problem.

When explaining the problem to either a customer service representative or the worker, be sure to be specific. Was the problem you called in to fix not adequately serviced? Did another component break during the HVAC repair? Were you promised a fluid top up and new filter but never received either? Was the technician several hours late? A good company will offer all customers some form of compensation for the poor service. At the very least, any errors should be fixed at the customer's convenience and free of charge. However, if the problem was related to the level of professionalism, discounts or special coupons should be made available.

If you are met with resistance from the technician or customer service representative, then it's time to move up the ladder. Ask to speak with a manager and be sure to give them all the names of everyone you have spoken with and what they have told you. If you are still maintaining your cool, most people will be more than willing to work with you as well as go the extra mile to keep you on as a customer. If even this doesn't work though, it might be time to file a civil case or speak with the Better Business Bureau.