Law firms hire attorney answering services for a number of reasons. More often than not, working with 24 hour answering services can ensure that clients can reach your firm at all times of the day or night and can receive assistance for any situation. It is this kind of peace of mind that encourages clients to work with attorneys that have a professional answering service in place.
Hiring an attorney answering service is a great way to ensure that your clients can reach your firm any time of the day or night. This is important because legal matters are not simply limited to certain times of the day. Because of this, clients need to have access to their legal team at all times and a nationwide telephone answering service can ensure that this happens. Similar to a doctor’s answering service, an attorney answering service features representatives that are specially trained in this area of receptionist service and understand how to handle your clientele.
In most instances, you provide the information you want to ascertain from your clients or potential clients that call in after hours. It is the information that your 24 hours answering services operate gets from the clients that call in that allow you to decide how urgent the message is and whether or not you need to get back with your client immediately. For top of the line attorney answering services, they can make that call for you, if the company is a reputable one. You can also leave special instructions and messages of your own with the nationwide telephone answering service for clients you know may be calling in.
Hiring an attorney answering service is not easy. As they say, quality service never comes for cheap. The most important thing to consider while outsourcing your answering service is to gauge your requirements before looking for a quote. A well planned and quality service is far better than any ordinary service that comes for cheap. If you estimate 300 calls per month, inform the company about your requirements. Be it 300 or 30000 calls; give your law firm the opportunity to try out a 24-hour answering service to see how well the concept works for your particular firm. Remember, it is not always about quantity, but it is about quality. Working with an attorney answering service, similar to a doctor’s answering service, is that the representatives may be even more highly trained than your own staff at dealing with incoming calls and clients. Now you wouldn’t miss important calls from potential clients even on weekends, thanks to the around the clock services that these attorney answering services has to offer.
Ask around to other firms who have worked with an attorney answering service to see who they used and how it worked out. Try it for your firm and see if retaining a nationwide answering service is the right move for your office.
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