The contribution of information Systems towards Total Quality Management (TQM) is far and wide.
It helps in simplifying the production process, benchmarking, reducing cycle time and improves the precision of design and production. SouthStream Seafood’s, an American firm involved in sea food business implemented TQM to organize its business structure. It was able to smoothly communicate with wholesalers and retailers thus generating huge profits. TQM is for an organisation which does not need a radical change in their structure but would like to improve and put a check on its quality.
Enterprise resource planning (ERP) systems have an enormous impact on business and organizations around the world. ERP systems are in most cases implemented with the goal to improve some aspect of the organization, e.g., strategic, organizational, management, operational, or IT-infrastructure. ERP systems are often assumed to be a deterministic technology, since organizations have to align their organizational structure, business processes and workflow to the embedded logic of the ERP system.
Web-based ERP applications also help in effective Supply Chain Management by sharing data in real time with supply chain partners, improving the optimization decisions. This is particularly true for large retail chains and companies in the FMCG industry. ERP systems have helped giants like Microsoft, Coca Cola, Cisco and many others to implement an enterprise wide transaction framework.
Customer Relationship Management (CRM) and Supply Chain Management (SCM) systems integrate technology in most of the crucial business processes so that an enterprise gets structured and optimize the use of resources. SCM at HP keeps the inventory fresh.
The principal idea of CRM is to acquire, enhance and retain the customers in any industry. The role of information systems here is in maintaining the customer choices, their performance reports and their likes and dislikes. It uses integrated systems to analyze the decisions regarding appropriate promotion offers to retain various customers.
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