B.A. Mason Shoes is a therapeutic footwear retailer specializing in comfort shoes and medical footwear. The company carries close to one hundred brands and puts a strong focus on fit and hard-to-find sizes.
B.A. Mason Shoes is one of the country's oldest mail-order shoe retailers. The long-standing company used to sell their own brand of shoes, but have since moved on to retailing other brands of comfortable, well-fitted footwear that is reasonably priced and designed for durability.
But, how is their customer service? Do they offer a good return policy? What about their prices? To find out more about B.A. Mason and for a helpful review of their customer service, keep reading.
Customer Service
Too often you call a mail-order company or online retailer and wind up speaking with a contracted customer service agent halfway across the world. When you contact B.A. Mason Shoes, you actually speak to someone at B.A. Mason in Wisconsin. Their customer service reps know the products, are familiar with the shoes and are able to find the perfect fit for your foot. Unlike many catalog companies, dealing with Mason over the phone is actually a pleasure.
However, there is one major strike against B.A. Mason - they don't cover the shipping on returned items. Instead, if a customer orders a shoe and it doesn't fit, they must then pay for the return shipping themselves. With many of their shoe store competitors absorbing the cost of return shipping, a company like B.A. Mason can't afford not to.
Shipping and Handling Charges
In an attempt to be affordable, the company still ships through the USPS rather than UPS or FedEx, meaning you may have to wait for your order. However, the shipping costs are reasonable.
Styles and Designs
Because most of B.A. Mason customers are older, the majority of their products are targeted toward a more mature buyer. Their focus is high-quality, comfort and reasonable price. Again, their focus is on practical, not fashion.
So, if you're looking for the newest fashions or a spiky heel with a lot of edge, this isn't the shoe retailer for you.
Prices
The prices at B.A. Mason are great - making them a terrific choice if you know your size and style. Because they're a strictly online and mail-order business, you'll often find fantastic prices and great deals on shoes that can cost as much as 20 to 50% more at traditional retailers.
The Final Word on Masons
B.A. Mason Shoes may sell quality shoes at great prices, but they need to modernize their stock. With a declining customer base and most consumers looking for fashion-forward retailers, this little catalog shoe company may have a limited long-term future.
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