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How To Select a Good Carpet Cleaning Company


Selecting a good, quality carpet cleaning company goes beyond doing a random Internet search. Your carpeted flooring is one of your home's best assets, so you want to be selective and hire an experienced professional who will do the job well. Consider the following tips and suggestions before hiring a carpet cleaning company.


Consider the following tips and suggestions before hiring a carpet cleaning company.

Ask About The Process -

There are two different types of carpet cleaning methods on the market, and you will need to consider which method you need before choosing a carpet cleaning company. The number one recommended method in Queensland is Steam Cleaning (Hot water extraction), especially for end of lease or bond cleans. There are several companies that do not use this method, but instead do a Dry Cleaning process. Steam Carpet Cleaning (Hot water extraction) penetrates deep into the carpet fibers to wash and extract any soil, pet dander, dust mites and other allergens that may have collected over time. Dry Carpet Cleaning cleans only the top / outer layer of the carpet and isn't always as affective at removing trapped dirt and stains / marks on the carpet. When calling a carpet cleaning company ask about their cleaning process to ensure you get what you are looking for.

Ask About Included Services -

Several companies do not include services like stain removal in their pricing. Ensure that before choosing a carpet cleaning company you ask about what is included in the price quoted. Some companies may give a estimated quoted price to draw you in, and then on the day bump the price up to increase their profit. To avoid extra or hidden costs on the day, ask the company if the price quoted is the set price or if there are any hidden costs that may arise on the day. This way you will avoid any extra hidden costs being sprung on you on the day of the cleaning.

Consider The Employees -

The company employees and staff set the tone for the quality of service you will receive. If the staff over the phone or in person are ever rude, misleading, or make you feel uncomfortable then possibly reconsider. Employees should present themselves in a friendly and well-mannered way, and be willing to assist you as best they can. The Carpet Cleaners and the company should be fully trained, insured, and qualified by Australian Standards, and if you are not sure then ask before confirming a booking. The Institute of Inspection Cleaning and Restoration (IICRC) is a certification and Standards Developing Organization (SDO) for the inspection, cleaning and restoration industries that certifies cleaning companies all over the world. A good choice would be a company certified by IICRC because they must uphold a certain level of standards while providing a service for any client. If they don’t, they risk losing their IICRC certification.

Ask About Their Complaints Policy & Insurance-

You want to deal with a Carpet Cleaning Company who has a comprehensive complaints policy in place. The company should be fully insured and make their terms and conditions clear. You should ask about their warranty / guarantee period so that if you are not happy with their service you know how long you have to inform them. There are several companies with fair complaints policies and procedures in place that cover any work done for up to 5 days afterward. Number one tip is call around and do not settle for a company that doesn't offer a guarantee for their work.

Truck-Mounted or Portable System?

Steam Carpet Cleaning can be done using either a Truck-Mounted machine or a Portable System. Truck-mounted units consist of a large tank and an attached hose that is situated in the truck/van. Portable machines are smaller, but are just as effective, and they can be taken into high-rise buildings so they provide easy access. They both have benefits and setbacks, so it will depend on the type of property you live in. Truck-mounted machines cannot be taken into high rise buildings or units that are higher than first floor. Portable machines are the more preferred option for several carpet cleaning companies as the machine can go into elevators / lifts and can be lifted up stairs. So make sure to ask about the type of machine they use to avoid disappointment or frustration on the day.

Cleaning Mate Brisbane is one the number one carpet cleaning companies with top quality service at the best price. We use a Steam Carpet Cleaning method that cleans deep into the carpet fibers using hot water extraction and chemicals. Cleaning Mate offers cleaning for both your home and office using only biodegradable and environmentally friendly products that are safe for your family and friends. Cleaning Mate is a name you can trust in your home with over 9.5 years of experience. Our company is family owned and operated – ensuring you receive the same, exceptional service each and every time. Cleaning Mate is fully insured easy to deal with, and we offer a 5 day guarantee for any job that is done. We use powerful portable machines that make it possible to service a wide variety of homes all around Brisbane. Contact your local Cleaning Mate today; who knows Cleaning better than your Cleaning Mate!


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