Aeromexico Airlines Cancellations and Refund Policy: A Comprehensive Guide

Understanding Aeromexico's Cancellation Policy

Aeromexico, a leading airline based in Mexico, offers passenger-friendly cancellation policies designed to accommodate the unexpected changes in travel plans efficiently.

24-Hour Risk-Free Cancellation

Aeromexico adheres to a 24-hour cancellation policy, allowing passengers to cancel their booking within 24 hours of purchase without incurring any fees, provided the booking was made at least one week prior to the flight's departure. This policy applies to all types of fares, making initial booking decisions stress-free for travelers.

Cancellations Post 24-Hour Window

For cancellations made after the 24-hour window, the following applies:

• Basic, AM+, Classic, and Comfort fares: A cancellation fee of $100-$200 may be charged depending on the fare rules.
• Premium and Flexible fares: These fares enjoy more leniency with no cancellation charges even after the risk-free period.

Special Circumstances

In the event of a family bereavement, Aeromexico may waive cancellation fees and offer a full refund upon submission and verification of relevant documentation. Additionally, if Aeromexico cancels a flight due to COVID-19 or border restrictions, passengers are eligible to receive an electronic voucher worth 115% of the pre-tax ticket cost, valid for 12 months from the date of issuance.

Aeromexico's Refund Policy: Before and During COVID-19

The refund policy of Aeromexico varies depending on the timing of the cancellation and the nature of the fare.

Pre-COVID-19 Refund Policy

• Within 24 Hours of Booking: Full refunds were available for any fare cancelled within 24 hours of booking, as long as the reservation was made at least 7 days before departure.
• Post 24 Hours: No refunds were issued for Basic, AM+, Classic, and Comfort fares cancelled after the 24-hour window. Premium and Flexible fares remained eligible for refunds.

COVID-19 Refund Adjustments

During the pandemic, Aeromexico introduced a travel waiver policy for bookings made between July 1, 2020, and January 10, 2021. This policy offered several options for passengers who chose to cancel their flights voluntarily:

1. Change Flight: Passengers could change their flight date or destination without an additional fee, subject to fare differences.
2. Electronic Voucher: An electronic voucher worth 115% of the ticket cost before tax, usable within 12 months.
3. Refund Request: Refunds could be requested and would be processed by July 1, 2021, credited to the original payment method within one year of the refund request.

For current and detailed information on Aeromexico's policies, passengers should visit Aeromexico's official website.

Key Takeaways

Aeromexico's cancellation and refund policies are designed to offer flexibility and support to passengers under various circumstances. By understanding these policies, travelers can better manage their bookings and make informed decisions regarding their travel plans. Always check the most current policy details directly with Aeromexico, especially in light of ongoing changes due to global health concerns.