Types of Support Services Your Web Hosting Provider Should Offer
Customer service is the most significant and primary factor to be consider, when choosing a web hosting provider, especially when your website face downtime problems. Make sure the website hosting company offers you a 24x7 customer support for all you hosting issues so that their sales and technical team will be available anytime you need assistance while working on your website. Also, make sure your web hosting provider offers you the following support services with the package.
Self-Help Support
Your web hosting provider should provide you the possibility to search on your own readymade solution to the problems.
Online Documentation
Online documentation is a kind of support offered in the form of on-screen help areas displayed in each dept. of the users web hosting control panel. They provides you useful online tips on working with the control panel features and prevents you website from any possible issues,
even if you used it in an improper way.
Hosting Tutorials
This is an important support option which can help a newbie to manage the hosting account and will explain the exact way to use all the web hosting features. Most of the web hosting providers offers these how-to video tutorials in a Youtube style videos, as they are very user-friendly. The hosting tutorials includes videos about how to use your control panel features, from creating an email account to setting up a word press blog on your domain, FTP configuration, Site builder, managing database and much more!
Ticket Support
Basically, this is an email type support, which has an email like interface, allowing you to post email support queries to your web host support team directly. When a staff member receives your ticket he promptly reply to your request and the system tracks the progress of your request. This support is a technical assistance provided to the user and monitored round the clock.
Live Chat Support
Live chat is a new technology widely used for online support nowadays, allowing to have a real time chat session in between you and sales member of your web host. This support method is perfect for asking general inquiries about the hosting packages and their services as well as for the billing purpose.
Phone Support
Phone support is the best and preferred communication method amongst most of the web hosting providers. This option is recommended for pre-sale inquiries and to avoid the technical and billing issues.
Your web hosting provider should understand the importance of support service to the clients and their websites. They should offer you a excellent quality technical support 24x7 and must have a friendly support team that will offer you with an exceptional customer support for the success of your business.
When selecting a web hosting provider, determine the way you would like to receive the customer support for your hosting problems. Be careful, and take you own time to review the support services listed above. After all, an excellent support service is what you need to run your website smoothly by avoiding the downtime issues.
