For most of its existence, third party IT support for businesses has been a nightmare. High turnaround times, unresponsive customer support, you name it
It was an essential service provided by companies who couldn’t seem to care less about their clients.
Hopefully, most of that is in the rear-view mirror. As the entire IT industry undergoes a paradigm shift, these essential companies are now re-evaluating their place at the table. The apathetic service stemmed from the fact that IT support used to be a very niche domain. Now that companies are deliberating on whether to hire their own support staff on payroll, services companies are stepping up their game.
The biggest new players in the IT support industry come from a surprising source: the hosting industry. Web hosting service providers, known for solutions like cheap windows dedicated servers and other forms of cloud hosting, have successfully diversified their services to now provide IT support. These companies have been providing hosting facilities and IT support to their own customers for decades now and have found it very easy to expand their portfolio into a new sector that is decidedly lacking.
This arrangement has proven to be a boon for small businesses that depend on third party IT services. Hiring IT professionals has not become any cheaper in recent years, so being able to outsource a crucial service is an important part of maintaining profitability. Thankfully, these new entrants have succeeded in offering the services people need at a price they are willing to pay. Fed up with subpar services and an overall unsatisfying experience, customers are now willing to pay a little extra if that gets them a better experience. Hosting companies who have heretofore offered products like best windows dedicated servers and hosting facilities have taken up the mantle.
Competition is the engine that keeps any capitalist society running. The new way of doing business has not gone unnoticed by the industry stalwarts. Large support service providers are now scrambling to step up their game in a way that they haven’t in a very long time. Threatened with the proposition of losing customers en masse, these companies are now providing steep discounts on their services and bundling freebies every opportunity they get. Their tactics however are not quite working. Traditional companies are posting record losses and they are bleeding money. They are definitely reaping what they had sowed.
Thankfully, the customer has turned out to be the winner in this situation. Cutthroat competition has resulted in a level of service that has improved dramatically over what it used to be. Prices are low as well, and for the first time, something resembling fair. Budget support services are available from as low as $10 per month. These packages are undoubtedly limiting and most well established businesses would find themselves restricted. However, for new businesses that are just starting out or in cases where there simply isn’t any need for full featured IT support, these entry level plans work out just fine. These plans are also great for startups that might very well be in need of IT support services but not necessarily are able to afford to pay for a top of the line comprehensive support solution. At the end of the day, it is the results that count and things so far are looking quite good.