The world of Information Technology (IT) can be a complex and challenging one to navigate. With over two decades of experience in the field, including roles as Vice President of Consulting, Vice President of Development, Senior Technical Specialist, and Director of Technical Services, I've gathered a wealth of knowledge and insights. This article aims to provide advice for those seeking or currently pursuing a career in IT, focusing on the importance of effective communication.
Many individuals are drawn to the IT field due to their introverted nature and comfort with computers. However, one of the most valuable traits that anyone in any career can cultivate is effective communication. This is particularly true for IT professionals. When I began my journey in IT over 23 years ago, I was more comfortable with computers than people. However, as I matured and began to communicate more, I noticed a positive impact on my career progression.
To progress in your career, it's crucial to ensure that others understand your intentions and capabilities. Regularly communicating with your boss, colleagues, and subordinates can help them understand how your skills can benefit them and the company. This can pave the way for additional training and promotions.
Email is a powerful communication tool that can be used to ensure everyone is on the same page. For instance, sending a follow-up email after a meeting can help clarify what was discussed and what you've committed to doing. As you fulfill these commitments, you can use email to make your achievements known.
Performance reviews are a formal and highly regulated method of communication that can be used to provide feedback to your team. It's important to use these reviews to let your team know where they're excelling and where they need to improve. Remember, all critical feedback should be given privately, while positive feedback can be given publicly.
While effective communication can propel your career forward, poor communication can stall your career or even lead to job loss. For instance, using emails to shift blame or sling mud at others can backfire and damage your reputation.
In conclusion, effective communication is a powerful tool that can significantly impact your career in IT. Use it to your advantage to ensure your boss understands your value and to provide positive feedback. However, remember not to abuse this tool, as it can have negative consequences. The most successful managers in IT have mastered the art of communication and apply it daily in their roles.
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