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A Look Into the Kinds of Virtual Assistants

When someone is thinking of starting his own business, he needs all the best help he can get. This help should come from people who are trained in order to be able to give the appropriate support the business needs. 

When someone is thinking of starting his own business, he needs all the best help he can get. This help should come from people who are trained in order to be able to give the appropriate support the business needs. If he doesn’t have sufficient time or other resources to find a person who can help him within his area, there is always the option of hiring a virtual assistant.


Any business owner or manager can find a virtual assistant in all parts of the world now. There are a lot available in the Philippines and other countries in and out of the Pacific. A virtual assistant can do many things for you and your business. This usually depends on what he or she is specializing in.


Check out the list below on the kind of virtual assistant and the services they can provide:


Virtual Administrative Assistants. This is the typical kind of VA’s. They can do all sorts of secretarial work such as calendar management, appointment setting, meeting organization and facilitation. They can also do cold-calling to customers or receive inbound calls for clients, if not they can receive and manage voice mails for clients. Administrative VA’s also handling document creation and filing, email management if a client allows this, and research of all sorts. Most of the task this kind of VA does is geared towards organizing the daily work load of their clients and their businesses.


The typical skills this kind of VA should have are basic computer knowledge such as MS Word and Excel, Powerpoint, knowledge of some cloud applications like Google Drive and of course, email handling. Knowing how to fax a document online, checking voicemails and making VOIP calls are a plus.


Virtual Assistants/Customer Service Agents. This type of VA focuses on providing customer service for the business of their clients. This could be via email and chat support or by receiving and making customer caller. They tackle the customer problems and complaints and provide solutions to keep their client’s customers satisfied. Having a VOIP such as a Skype premium service is necessary for this type of VA. Good telephone skills and speaking skills are also vital for this job.


Researchers and Data Entry Clerks. Those who provide this service are also VA’s because they help in making the tasks or projects of business owners easier. Their compilation and research skills are their biggest advantage.


Transcriptionists. This can be a regular transcription job or the highly in demand medical transcription. As is their name, these VA’s transcribe audio or video recordings which are used by business owners for various aspects of their business such as eBook creation, freebie or giveaway items, and for medical journals.


SEO and Social Media Virtual Assistants. SEO VA’s are assistants who help with the search engine optimization or social media management and marketing of the business of their clients. SEO and SMM are skills which can be learned via virtual assistant training. They get this training in learning by themselves or through their client’s coaching.


Writer/Editor Virtual Assistants. Writer VA’s provides writing services to clients such as blog posts, sales pages and SEO articles. If the writer/editor is knowledgeable, they can also be tasked to manage the posting of the website’s content. Copywriting, editorial, communication and some SEO skills are often what clients look for, for this job.


Virtual Assistant/Graphic Designer/Web Designer. This kind of VA focuses on making logo designs, patterns, wallpapers, website designs and development for the marketing of their client’s business online. These VA’s are versed with applications like PhotoshopHealth Fitness Articles, Illustrator and Dreamweaver. Either they specialize in only one or they offer both services. The skills these VA’s have can now be acquired through online learning here in the Philippines and other countries as well.


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Jay Pasana is the Managing Director of Red Mountain Creations which offers Graphics, Web Development, Social Media Marketing & Search Engine Optimization. Visit their website at

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