Car Dealerships And Mapping Models

Any confusion about the Six Sigma method of SIPOC can be cleared up with a car dealership as an example of this mapping process. This Suppliers, Inputs, Process, Output and Customers chart is great for mapping and analyzing all information that will increase your business profit margins and customer satisfaction.

A distributor is the same as a auto parts Supplier or car owner. The owner might need the car fixed, but needs the parts that can be purchased by a dealership that was supplied by a parts dealer. The supply link is useless with a car or parts serving as the Input link in this chain; no car or parts, no need for a supplier. Fixing or repairing the car is viewed as the Process and consumes the most time. These are followed by a trained mechanic that is responsible for handling, parking and car check in. Closely behind all this the car is inspected for damage and driven to double check a reported problem like brakes.

When check in and inspection is completed, the cost, time and parts needed to make a repair are the factors necessary for an estimated repair. This detailed information will then be forwarded on to the cars owner as well as the insurance company. After this is approved the vehicle is scheduled for repair in a timely manner and will begin immediately. When all repairs are completed to acceptable specifications, another test drive is necessary to ensure everything is once again working properly. Only then will the customer be invited to reclaim the vehicle. However if a problem surfaces during the second test drive, it will be reexamined and rescheduled another attempt to repair the car.

SIPOC and the final six sigma mapping process is the Customer. This final piece is always at the end of a successful project and is returned to the owner after payment is paid in full either by the owner or a insurance company payment. This is also when the customer's satisfaction can be commercialized and the company's profit margin can be calculated.

The SIPOC method of the six sigma model is really pretty easy to follow. You have all the mapping details to keep you informed as to what exactly is happening and if it is on schedule. The SIPOC mapping method posses the most sought after simple, clear and straightforward traits and is far superior to other similar methods on the market.