Customer Service Training: Must for Keeping Customers Happy
Good customer service is the base of any business. Customers are responsible for the recognition and reputation of you company in the market. Satisfying them is the very first priority of any business. The entire setup we have, the business that we u..
Good customer service is all about attracting the customers towards your services and bringing them back to you. Making them happy and satisfied is the only aim for the businessmen. Every feedback of the customer is counted; unless and until you do not get maximum positive feedbacks your need to understand that there are areas where your company lack behind and need to be considered. If you are a good salesman, you might confidently sell any product to anyone. But eventually everything depends upon your approach to the customer service, which will determine whether or not you will be able to sell something to that person. The essence of good service to the customers is forming long-term relations with the customers, which the customers himself would like to pursue. Remember, you will be judged by what you do and provide, not what you say. Good customer service training is truly beneficial for a business to be successful. So let's know what are the steps involved in customer service training:
Answer the phone calls: Customer services usually depend upon phone. Do not ignore the calls made by the customer, instead try to solve the queries and make them feel happy. Hire staff that has good communication skills and the capacity to mould a negative feedback or a cribbing customer into a satisfied one. Make sure every call is attended with courtesy.
Don't make fake promises to satisfy the customers: Be sure about what you speak, keep your commitments. Fake promises can create a negative reputation of your company. It can put you in trouble and you may suffer losses. Reliability is one of the essential factors taught in a good customer service training program. Be firm on what you say, and say that can be done. Don't disappoint the customers.
Listen to your customers: It gives a negative feeling and a very bad impression if you are exasperating on certain things and you are not giving attention and ignored. The right thing is to better listen to customer's grievances attentively and solve their problems, rather than engaging yourself in other work while your customer is talking to you. It's very important to let the customer speak and listening should be a part of customer service training.
Dealing with the customers complains: You need to be smart and talented enough to handle the customers complain. Learn to please the customers as this will be a great benefit for your business. Pleasing the customers is another skill that should be a part of customer service training.
Train your staff to have a low pitch, and a helpful courteous and polite approach. As part of your customer service training program, practically, make your staff member a customer and show him how to greet and treat the customer yourself. You can also hire a professional trainer to train them.
All these tips should be included to give better customer service training to the employees.
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ABOUT THE AUTHOR
Ryan Fyfe is the CEO of http://www.shiftplanning.com/ - An intuitive and free online employee scheduling tool for businesses of all sizes in all industries.