Virtual Receptionists Are Providing More Language Support.

When a company considers virtual receptionists as a way to handle overflow calls and after hour clients, few are aware of the many skills that a number of them bring to the table.  More than just technically able to handle multiple calls with excellent customer service, a lot of virtual receptionists are fluent in two and sometimes even three languages.  This allows for a whole new level of interaction with non-English speaking callers and provides new opportunities to open up markets that used to be out of reach. The business world has expanded in the last few decades to the point where global awareness of different customer bases is mandatory for any company that wants to lead the pack in customer service and sales. Being able to interact with clients in different demographic areas is now one of the goals being added to many market plans and for a number of companies that means being able to communicate in a variety of languages.  European companies have long been accustomed to having to translate calls and staff multi-lingual receptionists, but here in the United States it’s been a challenge creating new clients around the world while trying to find and retain translation services. Most translation companies will provide an interpreter for a fee, but those costs can add up substantially over time and trying to match schedules between an interpreter, you, and your client can be tricky.  Virtual receptionists are available 24/7 and the range of languages covered is impressive.  Because a business that provides receptionist services has many different staff members to cover different shifts, the interpreters are available easily and with round the clock coverage.  Trying to match time in China with US hours for a meeting becomes easy when the interpreter can be available anytime. Virtual receptionists are becoming the choice of more and more businesses for their after hours and even regular day calls.  Having professional and courteous staff handle your calls rather than a mazelike machine answering service (as well as the cost savings when compared to purchasing or leasing the equipment for a machine answering service) makes sense from a customer service as well as a budgetary point of view.  Add in the ability to have round the clock access to bi-lingual call answering and translation services and virtual receptionists are a wise choice in today’s market.