Dynamics GP Partner and ISV California, Illinois: Great Plains technical support

We assume that you are in Southern California: LA and San Diego metros, Northern Illinois: Chicago metro or even USA, Canada nationwide and internationally (when you need custom programming in GP Dexterity, or need SAP Business One integration to US based Dynamics GP system).  Please, also note that if you have old version of Great Plains, you should know your database platform: GP 7.5, 7.0, 6.0, 5.5, 5.0, 4.0 and earlier were available on MS SQL Server, Pervasive SQL 2000/Btrieve and Ctree.  Also, older product Great Plains Accounting 9.5, 9.2, 9.1 and earlier versions for DOS, Windows and Mac is also supportable with some limitations, as we in turn cannot get any help directly from Microsoft Business Solutions on GPA and cannot sell new user licenses, only support what you already got historically

1.       Local GP support in Chicago, Los Angeles, San Diego.  Available from our locations in Chicago downtown, Naperville (Chicago suburbs), San Marcos (San Diego suburbs).  Local support option is recommended when you need new Dynamics GP system implementation, plus if you have complex local integration needs: Barcoding, Integration with you Point Of Sale equipment, etc.  If you have customization coding and support issues, or need one of our products, we prefer to support you directly from our nationwide Dynamics GP technical support center and Great Plains Dexterity Software Development Factory

2.       Nationwide Dynamics GP remote support.  This option is in fact beneficial to the customer, as you do not have to pay for our local travel and do not have to wait consultant to make her or his schedule and.  Technical support is theoretically available immediately via Web Session and Phone Conference.  If you are located Internationally, you can use such technologies as Skype for free VOIP phone conferences

3.       Great Plains Customizations support.  We have Dexterity Software Development Factory with technicians trained in Dex and some of them came through Microsoft Business Solutions work experience.  Dexterity is one of the most popular GP modification and programming tools.  However, this is not the only tool we deploy for our customers.  We also program in eConnect (tool of choice for ecommerce integration), .Net, VBA and Modifier, SQL Scripting and advanced Dynamics GP Integration Manager integrations

4.       Dynamics GP Integration with Microsoft RMS.  We have proven codes, as integration is very specific to your settings in RMS and how you want to map it to Dynamics GP objects.  Integration works either on Dynamics GP SOP or Receivable Management module, plus it includes POP Purchase Receipts integration and Barcode labels printing from Great Plains directly - we found that reasonable number of  MS RMS customers prefer to control these processes in their ERP, in our case Dynamics GP

5.       eCommerce extensions, and Automatic Batch Posting from your MS Visual Studio ecommerce, EDI, etc. projects.  Great Plains batch posting directly from your eConnect web application is not available, you will need to turn your attention to the complexity of Posting process and its logic in GP Dexterity.  Our Autopost or Posting Server prepares the batches and initiates Dex source code batch posting process

6.       Great Plains version upgrade.  Here you need to be active in Microsoft Business Solutions GP annual support program, if not call us for the options to be reenrolled.  Then you have access to new version reg key.   Dynamics GP version update should be planned, it should be done by Dynamics GP Reseller and its certified GP consultants, as there is upgrade patch and it is Service Pack and Patches specific.  If you are on the version 7.5 on Pervasive SQL/Ctree or earlier, you should come through migration to GP on Microsoft SQL Server process.  Upgrade should also include Dynamics GP ISV custom add-ons, GP ReportWriter modified reports, VBA Modifier, Integration Manager, FRx financial reports upgrade

7.       Dynamics GP support internationally.  Typically it includes cases where you have GP Corporate ERP in USA, Canada, UK, Australia, New Zealand, South Africa, Mexico or Spanish Speaking Latin America and want to implement GP for your foreign subsidiary or integrate non GP ERP with your Corporate ERP.  In the case when you foreign subsidiary is located in Brazil, Eastern Europe, Russia, Kazakhstan, Central Asia, we recommend you to consider SAP Business One as local branch ERP and it should be pretty simple exercise to consolidate SB1 on General ledger transactions level to Dynamics GP via Integration Manager.  FRx could also be tuned to consolidated Balance Sheet, Profit and Loss Statement with GP Companies GL and even foreign subsidiary Excel export sheet.  Plus, consider the fact that Dynamics GP doesn't support Unicode characters in its core functionality and architecture, so the plans to adopt GP for China, Japan, Korea and other hieroglyph alphabet countries might be too challenging.  Some support is available for Arabic language, call Microsoft in Saudi Arabia

8.       Great Plains on Pervasive SQL or Ctree support.  If you have reasons to stay with these no longer supported by MBS directly DB platforms, we are happy to help you with day-to-day support issues, such as unlocking the batch posting failure, general data repair, user training, FRx reports design and modification, SOP Invoice form modification in Report Writer.  Plus if you decide in the future to get up to date, we are ready to help you with upgrade all the way through to whatever it will be the current version in the future

9.       Great Pains Accounting Support.  If you are on really archaic Windows or Mac version, local visit might be recommended.  GPA could be also transferred from Windows NT 4.0 Server to something more modern, like Windows 2003 Server, in this case you would need to deploy Pervasive SQL 2000 SP3 or similar DB version.  Custom Pervasive SQL 2000 settings are required, you should call us for details and help.  GPA migration to Dynamics GP 10.0 is possible, you will get discount for currently owned GPA modules in getting ownership of Dynamics GP, terms may change by Microsoft Business Solutions without notice, we are writing these lines in August 2009

10.   Dynamics GP EDI or Electronic Document Interchange integrations.  We offer these scripts in MS SQL Server Views and Stored procedures, that should allow you to avoid high cost for EDI Add-Ons

11.   How to get help?  Please call us 1-866-528-0577, help@albaspectrum.com.  Our consultants are fluent in English, Spanish, Portuguese, Chinese, Russian.  We are experts in Dynamics GP implementation in international environment, its data conversions, customizations, Crystal Reports for GP, FRx, SSRS, Dexterity.  Plus we have unique expertise in Dynamics GP consolidations with East European, Russian accounting systems.  We could help you with Microsoft CRM implementation and integration with Dynamics GP and SAP Business One, plus Lotus Notes integration with MS CRM and Dynamics GP, Oracle custom DB and Oracle eBusiness Suite integration with Microsoft SQL Server based systems