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Dynamics GP Partner Newsflash: Great Plains Support thru Web Sessions

If you have Dynamics GP Great Plains implemented in your organization, and especially if you are on old version of Great Plains Dynamics or even GPA for DOS or Windows – now it is time, considering current recession, to think about getting reasonable support

In our opinion, the best support for GP system, which is already in production and which requires just an occasional maintenance: data repair, integration, version upgrade, possible customization – is remote support from nationwide call center and Great Plains Dexterity Software Development Factory.  In this small publication we would like to describe typical support scenarios:


1.       Adding new Great Plains Company.  This work is typically done in Dynamics GP Utilities, however there are steps, which should be done in Microsoft SQL queries.  When you create new company, it is common practice to transfer such objects, as chart of accounts, vendors, customers, employees, multicurrency setting, user access.  Great Plains Consultant typically back up your old company, restores it into newly created company and then cleans all transactions and summaries for accounts, customers, vendors.  These tasks should be done by Dynamics GP consultant and we do not recommend you to do them internally


2.       Changing Chart of Accounts.  As time goes, you may decide to change your account segments for current and historical transactions.  This is possible, however it is again SQL precise query.  To give you some technology background – each Great Plains account has integer index value, and when you record GL transaction – you are not recording the full account, but rather just the index.  This is why you can theoretically change account segment values for historical transaction without compromising data integrity


3.       Great Plains batch recovery.  In GP you have batch recovery window, where you can unlock the batch, stuck in Posting (when GP user workstation crashed, for example).  However there are scenarios, when you need SQL data repair and surgery – especially when you are selecting AP checks and trying to print them with the crash


4.       Dynamics GP Version Upgrade.  Current version 10.0 as well as earlier versions: 9.0, 8.0, 7.5, 7.0, 6.0. 5.5, 5.0, 4.0, GPA for DOS: 9.5, 9.2, 9.1 – are Service Pack sensitive and it is not a good idea to try to upgrade Great Plains Dynamics from just CD


5.       FRx support.  Typical FRx support cases are Sysdata folder security rights, incorrect DSN in FRx Systdata and on your local workstation, corrupt GL indexes, incorrect IO data folder, etc.  All these problems could be resolved remotely via web session


6.       Moving Great Plains System to new server.  Here you have special procedure and SQL scripts to accomplish the jobArticle Search, according to Microsoft Business Solutions recommendations


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Andrew Karasev, Alba Spectrum LLC, 1-866-528-0577,  Serving ERP and MRP community since 1994, local service in Chicago, Houston, San Diego, Atlanta.  Information portal:  We serve you USA and Canada nationwide from our Dynamics GP call center: California, Illinois, New York, Florida, Minnesota, New Jersey, North and South Carolina, Georgia, Louisiana, Texas, Ontario, Quebec, Washington, Missouri, Iowa, Nebraska, Kansas, Colorado, Nevada, New Mexico, Utah, Arizona, Montana, Oregon, New York, New England.  International clients welcome from Australia, New Zealand, Oceania, South Africa, UK, Brazil, Caribbean, Central America 

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