Microsoft Dynamics GP, formerly known as Great Plains Dynamics and eEnterprise – this ERP and MRP application has large number of installations and it is implemented across USA, Canada, Mexico, Spanish speaking Latin America, Australia, New Zealand, South Africa, UK.
Previously it had some presence in continental Europe, however the support is now reduced there. If you have Dynamics GP in your organization implemented, the question about support might be crucial, especially when you are on the tight budget in the time of current 2009 recession. In this small publication we would like to give you Great Plains support highlights, including older versions: Great Plains on Pervasive SQL 2000, Great Plains Accounting on DOS and Windows:
1. Local vs. Remote support. Nowadays such technologies as web sessions, skype, VPN, RDC, all the flavors of internet meetings reduce the value of service to be sort of local, where Dynamics GP consultant is travelling to your office and serves you phase-to-phase. You may like the idea to know your Great Plains programmer personally, but from the business objectives it is probably not overly too important anymore. Remote support from Dynamics GP support center and Great Plains Software Development Factory in contrast is cheaper and faster (as Dynamics GP technician doesn’t have to schedule travel to your office and then physically drive out there). We recommend skype VOIP conferences with Web Cameras, in this case you can see your GP support engineer and she or he can see you and your emotions to establish better feedback. Normally Dynamics GP Nationwide support center hourly rates are lower, comparing to local GP support and you should expect your Nationwide GP technicians to have better exposure to the variety of known issues of Dynamics GP Great Plains
2. Dynamics GP version update. At this time, February 2009, Microsoft Business Solutions supports GP versions 10.0 and 9.0. Earlier versions: 8.0, 7.5, 7.0, 6.0, 5.5, 5.0, 4.0, 3.2 and GPA for DOS and Windows 9.5, 9.2, 9.1 and earlier are no longer supported. The older your GP version, the lesser the number of potential Dynamics GP partners, who is familiar and carries Dynamics GP consultants to support your version of Great Plains. This fact should move you to the idea to seek support from Nationwide Great Plains Resellers with dedicated GP support centers
3. Great Plains Dexterity customizations, GP integrations, EDI and other add-ons support. This is and was normal practice in the past, that if your organization has unique business processes and ERP requirements, you can decide to take a route of Dynamics GP customization, especially when you cannot find existing GP add-on on the market. One of the popular technologies was and is Dynamics GP Dexterity, where you can program your add-on to look very similar to native Dynamics GP screens. Great Plains Dexterity customization upgrade requires Dex developer work
Dexterity Customization for Dynamics GP Evaluation Level Paper
When you are developer it is always a good idea to read technical manuals. But if you was just assigned to the IT team to decide if Dexterity is the right tool to customize your ERP application then first you need something which is in style of ‘easy reading papers’ or FAQ
Planning Dynamics GP Customization in Large Corporation
If you are reading this page then chances are high that you were not able to find ISV add-on and need customization project. Let’s talk about planning, quality assurance and future event such as version updates.
Dynamics GP Invoice Logo Attributed to Specific Company or Crossing the Borders of Three SOP Forms
Initial Great Plains Dynamics architecture had three SOP Invoice forms: Long, Short and Blank. Modern GP is popular in scenarios where you have more than three companies under one business entity umbrella
