SAP Business One remote training pluses and minuses and FAQ
In small business accounting and ERP consulting there is tendency to do small scale projects including incidents and user training remotely via web session with phone conference.
If such packages as QuickBooks or Peachtree might be recommended for self-implementation Business One however is sold through partner channel and requires consulting hours to be placed into production. We classify it as ‘initial implementation’ with the following phases: installation, data conversion and user training. When system is stable and everything look smooth there is no need to have local consulting folks to come out onsite for new employee introduction into the procedures and client interface navigation. Plus you might realize that there are consulting firms who specialize in nationwide support from their call centers. These centers have large pool of technicians with diversified expertise, certification and experience to cover virtually ‘everything’. On the other hand specialists working for local organization might have limited exposure and had to come through ‘learning curve’ helping you with new tool or accident. Let’s review support mechanics and then answer popular questions:
1. Web session is sharing computer screen, mouse and keyboard with technician and talking to either by phone or headset. You cannot obviously ‘shake hands’ to each other but in order to bring some emotional touch it is possible to use web camera to see each other. There are numerous web session products on the market. We would like to mention Citrix Gotomeeting and WebEx
2. New client setup and training mechanics. What happens is the following. You IT people open new computer to remote consultant and he installs user application plus if required Crystal reports, customizations and integrations. Connection technology might be either web session or remote desktop. Then in web session one or several users are trained to use application. Obviously session is interactive process and it is much better then listening prerecorded demo. Usually each client has specific procedures associated with his or her duties in the company. But of course remote technology allows to conduct seminars with multiple participants
Let’s now answer popular questions associated with this technology:
Q. Besides what was mentioned above does it have additional advantages?
Q. Is it possible to cover issues with old version 2007 or 2005 for example? How about upgrade projects?
Q. Is it possible to do programming remotely?
Q. How about cost per incident?
Please call us 1-866-304-3265, 1-269-605-4904, email@example.com. We have local presence in Chicagoland, Atlanta Georgia, Southwest Michigan. We serve customers USA and Canada nationwide and internationally via web sessions and phone conferences (Skype is welcomed)
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ABOUT THE AUTHOR
Andrew Karasev is SAP BO consultant and Great Plains Certified Master, MVP, firstname.lastname@example.org 1-866-304-3265, 1-269-605-4904. He is also the initiator of eFaru project http://www.efaru.com and founder of Alba Spectrum information space