Timing of open source live chat is very important for proper marketing
WebsiteChat.net Live Support Chat Software allows website visitors to chat with a company representative and have their questions answered instantly by clicking on a live help button embedded on a web page.
If you are working on making your open source live chat software work correctly for your website so that it can become one of your top marketing tools you may want to think about some marketing tips that will help make the use of your live chat software for open source applications much more productive. While you may already know that in order to get the most out of your live chat software you need to use it in a proactive manner, there are a few other things such as the timing of the use of your software that can mean the difference between success and failure.
This is because before your customer base can start to make proper use of the open source live chat you have to make sure that you time its operating hours correctly and your notifications of the live chat are effective. One of the things that businesses usually do when they first install live chat software for open source applications onto their website is send out a mailer to their consumers letting them know about the new application that is now open for use so that they are encouraged to stop by and get their questions answered.
You want to make sure that this email is sent out at the right time however because the time frame will have a lot to do with whether or not people actually head over to check out your live chat software for open source applications. Most people will check out an email offer or news when they open it, because usually within minutes after closing the email people will forget it, so if they do not read about your new open source live chat application and head straight to the website there is a good chance they never will and you will lose the chance to build their sale.
For instance, if you send out the email about your new open source live chat at say 4pm there is a good chance that most people will breeze by it since they are busy working. After the first opening there is a very slim chance that they will investigate it further making your newsletter and announcement practically worthless. This is just one way in which timing is very important when it comes to making the most out of your live chat software for open source applications.
Another way that timing is important is when you decide what hours to make your open source live chat operational. It is understandable that it takes time to man live chat or the very least money to pay an agent to man your live chat for you and that you may not want to have your live chat available for use at all times. However, while you may be drawn to keep regular business hours for your live chat software for open source applications such as 9-5 this may actually be the worst mistake you could make if you want the device to be truly effective.
This is once again due to the fact that this is not likely going to be when most of your customers are online shopping because most will be at work. Instead, you will want to focus the bulk of your chat hours on when consumers are on average home, since this is when they will be browsing for goods to purchase or services online. By watching your open source live chat statistics you will quickly get a clear idea of when most browsers enter your website which is also a great indication to determine when you should use the live chat software for open source applications.
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ABOUT THE AUTHOR
Alan Jones currently manages the Marketing Operations of Web Site Chat (http://www.websitechat.net), the developers of a State of the Art live chat software.