What’s Not to Love?

Alright folks it’s time to line up and learn what it’s like to fall in love with a digital product. Sounds a bit kinky doesn’t it? Kinky or not, you be the judge. Here’s a product that has followers from around the world. People can use this loveable product without the fear of reprisal or humiliation. What is this product and why all the accolades?

If this were a popular rock and roll band these fans would be called groupies. Its appearance at a concert given by a philharmonic orchestra the followers would be aficionados.  Great and the not so great artists would love to have patrons as dedicated as these.
It’s so user friendly and popular that its fans write fan letters about it. We’re talking about people from every area of life; rich and poor, an established business person or the entrepreneur, the boss or the employee, each has a story to tell.

Here are some paraphrased comments from actual users of the product:

“Our staff and customers love this product.”
“What a great idea, keep up the good work.”
“I don’t know how a person can’t like you.”

What do you think the demographics of this vast fan base might be? There is a common thread shared by all. They’re heavily involved in the Internet, they really care about others, and they are invested in a variety of digital communication systems: iPhones, cell phones, tablets, and computers. They use four operating systems, the Android, Windows, Apple, and Linux.

There’s more; this product is very giving. It provides its users with an assortment of benefits like:

• Increases online sales and average order value
• Prevents shopping cart abandonment
• Reduces customer service costs
• Boost customer satisfaction and first contact resolution rates

Okay, so what is this product? It’s live chat. That’s right, there’s a growing love affair going on between the fans and the services of live chat. World over, those who are ahead of the digital curve already have jumped on board. Others, people more like you and me, are still learning about live chat. Regardless of where you are at with the idea of live chat it is a rapidly growing phenomenon; one that will be around for a long time.

If you care about being on the cutting edge, interested in the advancing area of digital products, or more importantly care about customer service, you owe it to yourself, your business, and your customers to learn more about live chat.

As we began I asked the question: what is there not to love? If we’re talking about live chat the answer is easy: Nothing!