This article discusses how to wipe disk drives (as opposed to simply deleting them), and the reasons why such a process may be desired.
This article discusses the concept of training KPI (or key performance indicators) and how this simple concept may help result in wiser and more informed management.
When establishing helpdesk scorecard, the following factors are usually looked at: response time, first call resolution, adherence to schedule, functionality of self-service tools and quality of calls...
When formulating helpdesk metrics, time spent for calls and customer satisfaction are usually looked at. Gauging the two would prove to be an important exercise in determining performance not just of ...
The identification of helpdesk KPI is crucial for all call center employees to know what are considered important by the company. These indicators measure the progress achieved by the company and en...
Customer service metrics is important because it would help your business attain greater competitiveness. Looking at and attending to customer needs and demands has always been effective in boosting c...
Cost per call is definitely the foundation of every call center key performance indicators or metrics. This factor would directly influence and affect profits.
Aiming to make manufacturing business success would never be much of a challenge if managers and owners would focus on the core Continuous Improvement metrics.
A call center scorecard, or Balanced Score, determines the overall performance of a call center based on identified key performance indicators (KPIs). This score also determines how the company is per...
If you aim to make a call center business successful, you have to consider adopting good and working call center metrics.
There are five call center KPI (or key performance indicators) that managers and owners of such businesses should look at when assessing and reviewing performance and profitability of the company.
Companies are usually using customer service measurements to gauge satisfaction levels of customers. However, many companies still commit errors in conducting such initiatives.
Heres a brief overview of what machining looks like during the cnc process.
Here are some machining fundamentals when you are dealing with CNC.
Even in this mobile society, few people have the need to ship their vehicles overseas. Knowing how to get it done can be tricky, but having professionals on the job will help. Discover what is involve...